Schluter Shower System

The Schluter®-KERDI-SHOWER-KIT is an all-inclusive package containing each of the components required to create a watertight shower assembly.

Showing 1–16 of 43 results

  1. “All”? My fairly recent UK quality strainer plug is about 50mm in diameter (depending how you measure it), for use in a Belfast sink. Now struggling to find a replacement. All it really needs is a solid rubber washer about 2″ in diameter (1mm thick, 6mm hole in centre for screw).

    • Hello R Harvey, You may be able to find a 2″ drain kit at Lowes or Home Depot. A Belfast sink should be fairly standard. Failing that you could purchase a do it yourself washer kit from Lowes or any automotive store and make your own rubber washer. If none of that works I would try contacting the sink manufacturer and asking them for a supplier for this part. Let me know if I can be of further assistance.

  2. We purchased a 3-1/2 kitchen sink drain strainer and stop assembly but it is too big for our antique cast iron sink. We are needing a kitchen sink drain strainer and stop assembly that is slightly smaller but I am having a hard time locating what we need. Can you help or lead us in the right direction?

    • Hi Danelle, Today, most sink drains are manufactured in China for the mass market, they don’t take into account the small number of other sizes that some people require. It’s going to be a really hard job to find one that will fit your sink. Maybe some of our readers can offer a suggestion. There is however a couple of things you might want to try. The first thing I would try is contacting a company called DEA Bathroom Machineries < > They specialize in antique parts. If that fails I would try grinding out the hole in the sink to make it larger so that it would accommodate a 3.5″ drain assembly. If you don’t have the ability to do this then you might try taking it to a machine shop. If all fails you will need a different sink.

  3. I cannot find a replacement spray nozzle hose with the slip on plastic end to fit my delta faucet. They still come with a new faucet, but no one has the replacement end or an adapter to use metal one. The spray hose on mine broke at the nozzle end, but cannot fix because no replacement anywhere. The salesman at Lowe’s said I could get a free replacement by contacting customer service. What do I need to do to get one. Thanks

    • Your faucet has a lifetime warranty if you are the original owner and you have proof of purchase. You need to contact Delta’s customer service department at 1-800-345-3358 in the USA or if you are in Canada at 1-800-567-3300. You can check out the model number of your faucet at:, before you make the call to Delta. Let me know if you require more assistance.

  4. I recently installed a Sinkology farmhouse sink. When installing the basket strainer assembly originally, I believe there was not enough plumber’s putty and it leaked underneath. That problem has been resolved. Upon the installation and reinstallation of that. I cannot seem to get the assembly to fit flush inside the sink. With it not sitting flush, water, food, dirt, etc just stop around the drain and I end up having to use the sprayer to get it over that lip or clean it out with paper towels. I’ve never seen this in any sink. Any thoughts?

    • Hi Shannon, thanks for your question. The only thing that comes to mind at the moment is that you may have installed the rubber seal on the upper side of the sink, along with the plumber’s putty, that is the strainer the rubber gasket and the plumber’s putty. If so you need to remove the rubber gasket and install it on the underside of the sink. Plumber’s putty on the upper side of the sink and gasket under the sink. If this is not the case and you installed the plumber’s putty directly beneath the strainer lip and then directly onto the sink, you will have a small lip the thickness of the sink basket. There is nothing you can do about that, that is normal. I can take a better look if you send me a photo at [email protected] I hope this was of some help.

      • Ivan,
        Thank you for your reply. I do have the gasket and plumber’s putty placed properly. It really just seems like too thick of a lip to be normal. I am a crazy germaphobe and it is driving me out of my mind cleaning around there to be sure no food or anything is left there (you can absolutely laugh there, that is what my husband does as I’m fussing around the sink).
        I emailed a photo to you, maybe you’ll see something different.
        My husband was diligent about getting a very good assembly to go with the sink I rewarded myself with after I completed our kitchen remodel. Do they make a good, sturdy one though, that maybe doesn’t have as thick of a lip?

        • Thank you for the photo Shannon, from what I can see everything looks just fine. There is not much you can do about the water gathering around the drain, that’s the way they are all made. Unfortunately, the cheaper the drain assembly is, the thinner it is in most cases. So for you to get a thinner one you risk it not working properly. It’s just something you will have to learn to live with.
          I appreciate your comments.

  5. Hi, Thanks for your video. I have an older moen shower faucet. Actually its from the late 60’s . Its a push /pull type. Its plastic knob with a metal insert. Im sure its a non posi-temp being from that age. Is there a way to convert this older faucet like you did on the newer style in your video Thanks Mark

  6. —– Forwarded Message —–
    From: Cezar C. Puică
    To: DELTA Customer Service
    Cc: …
    Sent: Tuesday, October 29, 2019, 02:27:55 PM PDT
    Subject: Replay – Case # 08734712 [ ref:_00DA0KorJ._5002I1w84Fw:ref ]

    Dear Delta Customer Service Representative,

    We do not know if your faucets Model 3538 has your SpotShield Technology applied, however the exact & precise response to your highly hypocritical question, is as follows:

    All faucets’ cleaning happened per your postings as listed on your own website instructions posted at:

    We hope this clarifies and answer your question on the two Two faucets Model 3538 Warranty / Case # 08734712 in need of replacement per Delta’s Lifetime Warranty.

    Again, we are the original homeowners of a brand new home where builder used your faucets Model 3538.

    Thanks for complying at once with your Delta’s Lifetime Warranty contract obligations.

    Cezar & Mioara Puica
    Homeowners of:
    10406 New Haven St.
    Ventura, California, 93004-4049
    Email: [email protected]

    On Tuesday, October 29, 2019, 01:58:04 PM PDT, DELTA Customer Service wrote:

    Dear Cezar Puica,

    Thank you for contacting Delta Faucet Company.

    I am sorry about the issue with your lavatory faucets, and I am glad to see what I can do to help you;

    Please let us know what you use to clean the faucets.

    Please contact us back if you have any questions or need further assistance. Thank you for choosing Delta Faucet Company.

    Best Regards,

    Consumer Response Representative


    ————— Original Message —————
    From: Cezar C. Puic? [[email protected]]
    Sent: 10/29/2019 3:41 PM
    To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; cust[email protected]; [email protected]
    Cc: …
    Subject: ETA response request Pls/Two faucets Model 3538 Warranty / Case # 08734712 [ ]

    Hello Delta Customer Service Representative,

    Would you kindly please dignify us with an ETA response on our Case # 08734712 under Delta’s Lifetime Warranty, very kindly please?

    We are the original homeowners that we bought the house brand new from the builder who used your Delta faucets with Delta’s Lifetime Warranty!

    If still no response we will be forced to file a complaint with BBB on both Delta Faucets & Masco Corporation:

    You have 72 hours to decide!

    Grateful for your support,

    Cezar & Mioara Puica
    Homeowners of:
    10406 New Haven St.
    Ventura, California, 93004-4049
    Email: [email protected]

    On Friday, October 25, 2019, 09:25:46 AM PDT, Cezar C. Puic? wrote:

    Resend /Two faucets Model 3538 Warranty / Case #: 08734712 [ ]

    Kindly, this is a resend on Two faucets Model 3538 Warranty / Case #: 08734712 [ ].

    Have a wonderful weekend,

    Cezar P.

    On Thursday, October 24, 2019, 12:27:33 PM PDT, Cezar C. Puic? wrote:

    Dear Mr. Billy – Customer Service Representative,

    Thank you for your email after we spoke on the phone.

    I am the homeowner that requested replacement of two faucets master bedroom bathroom Model 3538 under the lifetime warranty from when we purchased our home built summer 2009.

    Attached are relevant pictures showing the foucents in need to be replaced, kindly please.

    Kindly please keep us updated with the ETA.

    I am Very Grateful for your support, understanding and cooperation as Delta’ Customer Service Representative,

    All the best, more later…

    Cezar C. Puica
    Homeowner of:
    10406 New Haven St.
    Ventura, California, 93004-4049
    Email: [email protected]

    My World-Wide Experienced Engineer Professional Profile:

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    On Tuesday, October 22, 2019, 03:30:07 PM PDT, Customer Service wrote:



    Case # : 08734712
    Dear Ceza Puica,

    Thank you for contacting us. We apologize for any inconvenience with your Delta Faucet Company product. We also appreciate your help in resolving your issue.
    Please use “Reply” to send your email directly to me for quicker handling.

    Your photographs of your product will help in identifying the model. When emailing photographs, there are a couple requirements to ensure we will be able to process your request. The file format for the photographs must be .jpg or .pdf format. Multiple photographs are helpful, however, the total email size must not exceed 2 Mb. Resize the image or send multiple emails as needed. Be sure your photographs are in focus and adequately lit.

    Include at least one showing the product with the brand name visible, and another of the entire product, including the vegetable sprayer and/or soap dispenser, if it has one. If the product is a faucet, one other photo would be from under the sink showing the supply lines coming down from the faucet including the sprayer hose connection if it has one.

    The next contact you will receive will either be a notification of the order placed for you, or we will call you back for more information.
    Please include your full name, street address, city, state, zip code and phone number for our reference, if you have not already. This will allow us to more quickly resolve your issue.

    Customer Service Repersensitive



  7. I have a stainless steel sink that I believe is standard for a condo that was built in 1983. The indentation in the sink for the strainer is 4 3/4“ wide. Apparently I need a strainer that measures 5” wide where it sits in the sink in order to cover the indented area and seal with plumbers putty properly. The widest strainer I can find measures only 4 1/2” across. I installed it but there’s a gap around the strainer where the plumbers putty is just laid out bare in the indentation in the sink—the strainer is obviously too small and needs a replacement or remedy as soon as possible. Is there any way to make the smaller strainer workable without having to buy a new sink? From reading some of your posts, I gather a 5” wide is just not made anymore. Thanks for your help!

    • Hi Cindy, I won’t tell you that a 5″ wide strainer is not available, however finding one could be difficult. The only thing I can suggest is to try a standard 3 1/2″ (hole size) even though there will be some room around the beveled perimeter, just make sure you apply plumber’s putty on the underside of the strainer, that should take care of the small imperfections and prevent leaking. If this does not work for you, then you don’t have any choice but to replace the sink.

  8. Aha! That must be the problem in my sister’s kitchen sink! She has tried every stopper she can find and none fit.
    I tried to replace the whole drain/stopper piece only to discover THAT wouldn’t fit. Now the old one I out back on is leaking.

    • If you can’t find a drain kit that will fit your sink you can try contacting the sink manufacturer if you know who it is, if not you might have to replace the sink, hopefully, it’s an old sink that needs replacing?

  9. Thanks for this very helpful information! Does this new handle adjust the water volume as the old plastic one did by pulling it directly out and back in, or does this new handle allow you to “tilt” the end of the handle outward in order to turn up the volume of water?

    Thank you, again.

    • Hi Mark, Good question, I installed one of these handles on my own Moentrol faucet and I have to pull the handle in and out to adjust the water volume. Depending on what type of handle kit is available it might be possible to have a tilting handle, I personally have not seen one that tilts, but it may be out there.

  10. Thank you for at least guiding me as far as knowing which one I need:- it’s the Chateau, with the wider spaced notches (7 – 5 spacing). However, my shower has the pull-out knob to activate the water, and then rotates approx. 160 degrees for cold to hot water. It does not appear that the metal replacement “fix” offers that option?
    Given this pull out requirement am I driven to the plastic replacement ?
    Anything you can offer would be appreciated.

    • Hi Geoff, As you can appreciate I have not personally tried or experience every possible model of Moen shower control. I can only base some of my knowledge on the information available from the manufacturer of the parts and what I have experienced working in the industry. To the best of my knowledge, the Moen Chateau is a Posi-temp valve and according to the manufacturers of replacement handles for Moen Posi-temp, it should work. You didn’t say whether or not you had tried one of these kits, but the kits usually come with the necessary hardware to adapt to either the Posi-temp or Moentrol valves.

  11. Pingback: How To Install Kohler Toilet Seat

  12. do you know where I can get a sink basket with a straight thread, they used to make them but now they’re all tapered. I use to use a PVC threaded collar and glue it to the rest of the drain assembly and never had a leak. When I use compression plastic it comes apart after a while from running hot and cold water. Please send me an email I have to do something SOON.


  13. My shower has started whistling when the hot water is on. It is a moen unit. Do I just need to replace the cartridge or do I also have to replace the tub spout with diverter? All of the parts are moen, If I do have to replace the cartridge and diverter would moen send me them at the same time or would I have to make a second call to them?

  14. I have a motion sense faucet that quit working, and Moen customer service said they don’t have a replacement part for it, so they are sending me a whole new faucet. However, I am responsible for the install of the new faucet? Anyone have this happen? I don’t feel like I should have to pay a plumber to install a new faucet.

  15. First of all …GREAT ARTICLE…very complete and clear and the pictures make sense too.
    I see that you have already rescinded your statement that ‘all kitchen sink holes are 3 1/2″ and all kitchen drains are 3 1/4″.
    I have gone to great lengths to obtain an old cast iron , enameled, porcelain, kitchen sink for our pre-civil war house.
    You could argue that even this old sink may be too modern for the sage of the house but i digress.
    I found the sink on Ebay (of all places) and I had it shipped (the box cost $300..00 and the shipping was also $300). from new york state northwestern Illinois. The drain hole in it is a true 4″ and a standard kitchen sink drain nearly falls through the hole. (The rubber gasket that is included with the standard drain kit DOES fall through the hole.)
    I am currently searching the web for one that will work.

  16. I bought my home new the builder used Delta faucets that was 16 years ago.I dont have receipts never did will Delta warranty my cracked faucet thanks

    • Hi Joe,
      What you need to do is to contact Delta (1-800-345-3358) and speak to their customer service person. Tell them what you told me and see what they are prepared to do for you. Good luck.

  17. Great job! You have shared a nice article. I appreciate your efforts for writing the article. Found it interesting and spend hours reading it. Enjoyed! Keep posting and sharing!

  18. Nice post! Will surely recommend others to read so that they can update their knowledge. I appreciate the sincere efforts you have made in writing this kind of informative post. Keep sharing!

  19. I am not sure if I filled out a warranty card. I purchased the kitchen faucet at Home Hardware on Dundas St. E. In London, Ontario several years ago. The hose fitting is shot and the sprayer keeps popping off as well as leaking. Please let me know where to go from here.

    • Hello Jack, What you need to do is call Moen’s customer service department at 1-800-465-6130 and explain the problem just as you did here, (be honest). They will provide you with the necessary parts, they may still send them to you free of charge even though you may not have proof of purchase. The worst scenario is that you will have to pay for the parts, but at least you will get your faucet working again.

  20. I have a basket where the shaft has a ball bearing to grip it in to block the drain.

    But on the dunk part the hole has a brass(?) ring part that came out. I am not sure what it’s called or how to register, it’s not threaded.

    • Hi Rick, Thank you for your comment. I’m a bit confused about what it is that you are asking me. When you say register are you referring to registering it for the warranty or something else? If you could be a little more specific or maybe send me some photo’s maybe I will be able to answer your question?


      Yvan Labbe
      Trusted E Blogs

  21. you obliviously don’t know that if you live in a mobile or manufactured home the odds are that the kitchen sink strainers are of the 3″ variety and not the 3 1/2″ that you state ALL strainers are. Like most everything in a mobile home its not standard they have their own way of doing things, in the future it would pay to research your topic a bit more before stating ALL

  22. Where can I find a high quality replacement sink strainer basket with a post? All I can find for any sink strainer basket in a hardware store or online are cheap $5 ones where the post is plastic covered in a metal look. And they break and do not last. Ive had two tenants somehow lose the original baskets so far.
    Thank you!

  23. Hi Yvan! I purchased a soapstone farmhouse sink and the base fits a standard drain, but it has a 4″ lip above and around the drain hole. (I’ve tried attaching pics.) My plumber hasn’t seen this before and doesn’t seem to think that a standard drain will work. Any advice is greatly appreciated! /Users/Cal/Desktop/44135002_510114859399165_2632768141599440896_n.jpg/Users/Cal/Desktop/44183981_238155223522674_8509639194853769216_n.jpg

    • Hi Cal,
      Unfortunately, I was unable to open the picture you sent. However, before saying that the standard Kohler drain won’t work I would try it out, if it does not work you can always return the drain assembly to the hardware store. If everything else fails, try giving Kohler a call and see what sort of suggestion they have. To the best of my knowledge, the regular size drain should work. Let me know how you make out.

  24. My local big box hardware store sales person told me my Delta part must have come over with the Ark. I didn’t tell him the Ark never made it to America, but I got what he was trying to say. It’s old! The water diverter on my Delta shower/tub fixture is shooting water instead of diverting it up to the shower head! It was installed in 1988 and is a push button style, separate from the tub faucet and on the face plate along with the single clear plastic (?) hot/cold knob. Is it still under warranty? And can I get a replacement? Sales clerk says they don’t make these any longer, but then he thought Columbus sailed on the Ark so I’m not sure I trust his information! I hope you can help! Thank you for your time!

    • Hi Debra, I like your sense of humour. Different manufacturers started offering “Life Time Warranties” at different times in history, long after Noah’s Ark. So, it’best that you contact Delta’s Customer Service Department directly to find out just where you stand with regards to the warranty on your particular facet. I would suggest that you include a photo of your faucet in your correspondence with them. For Canada, You can reach them online at: or at > if you live in the USA. It’s my impression that they should still have parts for your faucet available. Say “Hello” to Columbus when you see him.

  25. Regarding Moen faucets’ limited lifetime warranties, do you know what the warranty was for faucets before 1996? Those faucets most likely had some kind of warranty, but I can’t find what it was. I’m pretty sure it doesn’t say something like “This warranty period of coverage is from when you installed the faucet until 1996.” My Moen faucets were installed in 1983 when I had my house built, I’m the original owner, and I still reside in the house. Of course, I don’t have any “proof of purchase” since they were installed as part of the home’s construction.

    • What I suggest you do is call Moen and explain your situation to them. If you get a compassionate associate, they will send you a replacement for free anyway, otherwise, you could be out of luck.

  26. Are there any Kitchen strainers that are slightly wider than the standard 4.5″ top and 3.5″ threaded part. My Cast Iron sink hole (opening) seems to be wider. I have tried a couple of times centering the strainer, and reattaching, but invariably I get a leak on one edge or another. I’m putting a lot of plumbers putty, and am using the rubber ring underneath, and carefully tightening so that the rubber ring does not bind up but stays flat. However, the outside diameter just isn’t enough apparently. Is there a wider rubber ring and threaded ring assembly that could solve this issue? Other suggestions?

    • Hi Scott,
      I have been asked this question a few times before, I don’t know how old your sink is, but this has been a problem with older sinks. Kohler used to make a strainer assembly that was slightly larger than the norm, however, it’s been a while since these have been available. To the best of my knowledge, there is nothing on the market with a larger diameter than the standard 3.5″. If need be I would go to a machine shop and get them to make me a thin washer in the correct size and I would silicone it to my basket assembly then use plumber’s putty between the sink and the basket and try it. Unfortunately, I don’t know what else to tell you. Good Luck

  27. The shower handle for my Moen faucet L82691 model has gone bad and I need to get the replacement handle (part #117948) I think. Is this replaceable free of charge? If not where can I get it? It was purchased at Home Depot but I no longer have the receipt.
    Kindly advise.

    • Your best bet is to call Moen directly and they should be able to provide you with a new handle. Moen USA 1-800-289-6636, Moen Canada 1-800-465-6130. Thank you for contacting Trusted E Blogs.

  28. Thanks for this article and for Moen’s awesome warranty. Called the number, literally 3 minutes on the phone, identify the product, identify the part, “Was this faucet there when you bought the house, or part of a remodel?”, (remodel done by contractor, 4 years ago), “Do you happen to have the receipt?” (Answer to this was No).

    No problem, I’m sending you a replacement part, should be there in 5-7 days.

    No hassle, literally a 3 minute call. Man I wish more companies were like this!

  29. I have a delta pull down faucet and the sprayer button sticks. Is there anyway to repair it? We’ve had the faucet for about 3 years.

  30. I am trying to find a toilet seat elongated measures approximately 16 inches by 18 inches long. We have an old one we find comfortable and need to replace it. Please help.

    • Hi Patricia,

      Finding a 16-inch wide toilet seat is not going to be easy, most toilet seats are 14.5 inches wide. What I suspect it that the seat you have was designed for the specific toilet that you have, your best bet would be to contact the toilet manufacturer and try to get a new seat from them. The name of the manufacturer is usually located on the top of the bowl just behind the seat hinges. If you don’t find anything there you could try looking in the tank and under the tank lid, sometimes there is more information there. Good luck.

  31. Hi my name is Kimberly, my white delta 2006 pullout kitchen faucet hose is leaking and I cannot find a replacement hose that fits. Can you please help me!

  32. I recently had a 1222 cartridge go out and the water stayed running. I could not wait for a replacement from Moen. I bought the cartridge Frome Home Depot, and received the replacement from Moen a few days later. Can I return the one received from Moen to Home Depot?

    • Yes, Ben, you should be able to return the new one back to Home Depot, I know Lowes does it all the time, so HD should as well. In fact, Home Depot should have given you a free cartridge in the first place as Lowes do, next time just ask HD for a free Moen replacement cartridge and they should give you one. Thank you for contacting Trusted E Blogs.

      • Just FYI, today I tried to get a replacement Moen 1222 cartridge without charge from Home Depot, as discussed in this and many other similar blogs. Despite presenting the old cartridge, and being the original owner, I was told by one of the plumbing dept. managers that HD no longer does this, and “hasn’t for some time now.” He’d clearly had this question before, because he answered immediately. Said to call Moen, and they’d usually have the part to me “inside of a week”. I couldn’t wait that long without this shower working, so ended up having to buy the cartridge for about $48. Grrrr…

        • Sorry to hear about all the trouble you had trying to get a new cartridge. I know for a fact that in my town Home Depot still gives out free Moen cartridges and so does Lowes. What you could have done is to take the free one that Moew was going to send you and put it in the package you purchased from Home Depot and return it for a full refund, I’m surprised that Moen did not tell you that. Hope you have better luck in the future.

  33. It’s simply not true that “all kitchen sink drains openings (hole) are a standard 3 1/2″ in diameter”. Originally kitchen sink drains were smaller — the same size that is still used for bathtubs and bar sinks. All the 1920’s houses I have owned that had the smaller kitchen drains.

    • You are absolutely right Michael, I guess I should have said that for the present time, kitchen sink drains are a standard size of 3 1/2″. As a matter a fact you can still buy drain assemblies that are bathtub size, I know that Lowes’s sells them. To the best of my knowledge, they don’t make kitchen sinks that have less than a 3 1/2″ sink drain in them. Thank you for pointing that out.

  34. I bought a Moen Low Arc Faucet with a side sprayer about 4 years ago (model #CA87480). The sprayer drips on a pretty regular basis. I checked all the seals with the naked eye and tightened everything. After several tries, I’ve given in to the fact that it is defective. I can’t locate the receipt as I bought this unit 4 years ago. Will Moen replace this? I bought it at Lowe’s, so do I start there? They don’t have any replacements in stock, so I’m thinking I need to go through Moen. Thanks for any help – Hal

  35. I’ve obtained a free shower cartridge from Moen directly in the past with no issues. I’m curious to see that you keep mentioning in your replies on this blog post that you can also pick these up free of charge from Home Depot, Lowes and maybe Menards. How exactly does that work? Do you bring in the old one and do an exchange or will they simply give you one if you take it to customer service? It’s very interesting. Thank you.

    • Good question Jamie, you are supposed to bring in your old cartridge along with proof of purchase in order to get a free replacement. However, this policy is rather applied very loosely, so you should be able to get a free replacement for your Moen cartridge at most large Home Improvement stores. I think Moen would rather keep their customers happy than try to enforce this policy too strongly. Good luck.

  36. Can someone please help me. I have a Kohler Bannon wall mount cast iron utility sink . The drain size in the sink is 3 1/8″, NOT the standard 3 1/4″ opening. I’m having a real hard time finding a 3″ strainer for this sink. Kohler has a monster brass fitting which is about $100. Trying not to go there.

    • Hi Mark,
      Unfortunately, I have been through this before with Kohler, they seem to have some different size drains than most other manufacturers. Although I think they now have the standard 3 1/4″ throughout their line. I don’t know of any other way of getting the right size drain than to spend the $100.00 for one of their drains.

  37. Definitely Moen is one of the best alternative on the market . I have Moen 90-Degree One-Handle High Arc Pullout Kitchen Faucet and I love it . Best looking faucet i could find anywhere. Great quality and looks amazing and unique for a contemporary modern look. Definitely the best feature piece of my remodeled kitchen.

  38. I have a Moen model 87440 and its leaking around the barrel and the Handel is sloppy it was I got it at Menard’s 10 years ago.

    • I assume you are looking for some free Moen parts or a shower handle replacement. Since the warranty is Lifetime and I assume you have your record of purchase, give Moen a call at 1-800-289-6636 and they will provide you with whatever you require. Let me know how you make out.

  39. hi name is dan i have a shower faucet from delta that is leaking and no cold water coming out now was told u might replace it rp19804 model # no receit

    • Hi, Dan, It sounds like you need to replace the faucet cartridge, please call Delta at this number to get the part, USA 1-800-345-3358 or in Canada call 1-800-567-3300.
      Glad to be of assistance.


  40. My Whirlpool WHES33 is not quite a year old and I can’t get the buttons to work. Can’t set the time, or anything.

    Does someone sell a new panel for these? And if so, who?

    • Hi Roy, Your Whirlpool water softener is under full warranty for the first year, you should be able to get service and parts at no charge from Whirlpool, and if you purchased the water softener cleaner you can get up to two years of full service at no charge. You can contact Whirlpool at US: 1-866-698-2538 or Canada: 1-866-698-2538. Let me know how you made out.

  41. I have a moen facet in my kitchen . A tiny screw? Came out. It is a pull out facet but can’t use it that way now. I will be selling my house so I really don’t want to purchase a new one. If you can help that would be great. The # on it isA112.18.1M2.2GPM. Please let me know either way.

  42. We tried to obtain a replacement faucet, but it was cheaper to replace it. We purchased the kitchen faucet at a Delta outlet. In the 4 years we’ve had it, it has had to be serviced 4 times. We have a new plumber who advised us about the warranty, which sounds great, in theory. The reality is far less attractive. When I called and explained that my plumber advised me that the faucet was defective, and that Delta has a solid warranty to go with their solid product, I was advised that we would have to start be replacing the same parts we have replaced 4 times before, to be sure. I was assured that if there was any problem, they would replace the faucet. Fair enough. We received the parts and I had our plumber install them. In less than 2 months the leak was back, and this time bad enough that we turned off the water. I called my plumber, to please call Delta and advise them of what had happened, and to please send a new faucet. He was advised that they would send new parts again. By this time, we have already paid for a new faucet, with all the work by plumbers. No thank you Delta. We are going with a new faucet. And it won’t be a Delta.

  43. I have a delta faucet and the hose has started to leak, I have this faucet now for just under 10 years is it still under warranty. If so, how would I go about getting it then care of.

    thank you


    • Hello Michael,
      Your Delta faucet has a “Lifetime Warranty” which means that if you are the original owner of the faucet, you will get free parts for as long as you still own it. In Canada, call Delta at 1-800567-3300, or in the USA call 1-800-345-3358 for warranty service and free parts. Let me know if you have any other questions. All the best.

  44. I had my house built and the contractor put in Moen products in my kitchen and bathrooms. The bathroom faucet is leaking and my question is – do I qualify for free replacement parts – cartridge stem – to stop the leak?

    • Hi Isabel, from my understanding you should be eligible for Free Moen parts since you are in fact the first owner of the faucet. You will need to contact Moen directly at one of the following numbers to get the parts you require. If on the other hand, you are simply after a replacement cartridge, you can pick one of these up for free from most Building or Home Improvement Stores like Lowes or Home Depot. The contact numbers for Moen are as follows: Moen Customer Service for Canada 1-800-465-6130; Moen customer Service for USA 1-800-289-6636. Always a pleasure to be of assistance Isabel.

    • Help, moen does not want to replace my faucets. I am the original owner, the builder told me to go with moen due to their replacement warranty. They did replace a faucet back in 2007 but don’t want to again nor the other two that have now failed (frozen and one handle popped out(. I called a month ago and at that first call the rep told me my house was built too late to quality, they had 1996 in their records and I would have to provide the original contract with my builder (twenty plus years ago) anyway; and today the rep told me my house was built too long ago. 1996 is the magic year today and if I can prove it was built then or later I would get them replaced. Does anyone know the truth of this? Sounds like I am getting the run around. Charlene

      • Hi Charlene,
        First of all let me say that I really sympathise with you regarding this matter. You can see a copy of Moen’s Limited Lifetime Warranty on my website at: ; Unfortunately it clearly states that 1996 is when the lifetime warranty begins. Your mortgage company should be able to provide you with documentation showing when you purchased your home, you can use this as proof of ownership for Moen. You can also check out your property registration office for a copy of your “Deed” which you might also be able to use as proof of purchase of your home. Moen should be satisfied with any one of these documents, but remember it has to be after Jan 1st 1996. If you feel this is too much work than you will have to purchase new faucets. Let me know how you make out or add you additional comments here.
        Thank you Charlene

  45. Hi Yvan, thank you for this installation guide.

    It is important to install a softener system if you have hard water. Hard water makes it difficult for detergent to suds, can stain your sinks and fixtures, and can even corrode your pipes, causing them to degrade and require replacement. This is why people just tend to find water softeners such a useful technology to have in their homes. It is not just a luxury anymore, it’s a necessity for each and every home. It keeps you and your family safe from sickness and you just can not put a price on that.

  46. I keep looking at the faucet want to replace it I will call customer service
    sorry I just look up the reply

  47. I have a question that is only partly related to your article. My problem is not the plumbing, but having a sink strainer that catches everything my kids dump down the sink.

    The pipe under our house was not installed at the right angle. It’s kind of horizontal, so any food that gets down there will eventually settle somewhere along the pipe and not get washed out into the septic system, so about once a year he has to go down there with a strong hose and force everything out and it takes a lot of effort. So, we’re trying to completely trap any food from going down the drain.

    I have a fine-mesh sink strainer like the one on this Amazon page:

    But, there are 2 problems. The first problem is that it doesn’t sit perfectly flat against the bottom of the sink, so small bits of food go right underneath the rim of it and go down the sink. Is there some sort of product I could use to “stick” the strainer to the sink, like plumbers puddy or ?? But then I still need to be able to remove it daily to empty it.

    Besides food getting by “underneath” the strainer, the second problem is that the food gets through the strainer. I need the mesh to be very fine so it will trap even sand particles. Do you know of any better products out there or is there any way I can create something on my own, like using cheese cloth or ?? I don’t know.

    Thanks for any help or advice you can give me!

    • Hi Traci, nice to see you, I wish more people would put up a picture of themselves like you have. I don’t think there is going to be an easy solution to the problem that you outlined here. However, I have a couple of suggestions apart from digging up the sewer pipes and properly sloping them. As a quick solution for your strainer, you could try wrapping it with a fine cheesecloth or well pump foot valve sock. They are quite a fine filter, available at Lowes. As for the problem with the seal against the sink, I would try getting a large lead fishing tackle weight and attaching it to the bottom of the strainer with light fishing line. Let me if this works, should you try it.

      Another thing that might work is a hair salon sink, hair trap, they look a bit like a conventional sink trap, but they trap the hair before it goes down the drain, you can remove them and employ them and simply reattach it till the next time. Some of them are made of clear plastic so you can see when you need to empty them. I will add them to my Plumbing E Shop website, under Kitchen sink strainers, if you would like to take a look at them.

      Your situation is really a unique one so I would really appreciate if you would let me how, you managed to solve the problem, and by the way, feel free to contact me again with more questions if you have any? Have a nice day Traci.

    • Sorry Terra, the warranty is for as long as you own a Moen faucet provided you were the original purchaser, otherwise the warranty would go on forever. I’m afraid you out of warranty. But if you only require a cartridge, most big box store or home improvement store will probably give you one for free, all you have to do is ask. You can also purchase Moen parts on my website at < >. Hope this was helpful Terra? Good Luck.

      • You say the warranty would go on forever… isn’t that what lifetime warranty means? I purchased a house with moen fixtures, and that seemed a plus to me, now that a faucet needs to be replaced, no warranty for me, because I’m not the original owner. So the question is… whose lifetime is the warranty good for? Not the faucets, maybe the original owner’s, definitely not mine!

        • Hello, again Teresa, I know what you mean, however, all lifetime warranties are for as long as you own the product, provided you were the original purchaser. You purchase the product once and keep your receipt, register with the manufacturer or can provide proof of purchase and your product will be warranted for as long as you own it. Most warranties have a time limit on them. Manufacturers determine the length of time for a warranty base on “did you get, the value that you paid for in the product” if the answer is no, in most cases the warranty would apply, but if you did not purchase the product in the first place, then you cannot claim the value of the product. Hope this help to clarify the matter for you. All the best.

          • Hi. I am not the original owner, but all the paperwork was left in my house when I purchased it. I put in a call to Moen’s Canadian number and they happily sent me a new tub spout for free.
            Good luck!

  48. I have a Delta Faucet Model 21988LF that was leaking from the center faucet base (where the collar attaches over the diverter and onto the base. I just relieved Repair Kit RP41700 and it came with 4 pieces…. 2 black rubber O rings, one white plastic ring, and a black very thin plastic ring (has a separation/ not one continuous round ring). The two O rings and the white ring simply replace the existing ones that are worn. There is no “very thin black plastic ring” on my existing faucet and I don’t know what to do with it. It doesn’t seat around the diverter and doesn’t go into the threaded collar. So I called Delta and after an hour and a half on the phone the Cust Service rep finally agreed with me that the piece isn’t needed and should not be part of the repair kit package for Model 21988LF. Am I correct that is an extra and unnecessary part? The Delta Rep kept telling me that it goes onto the faucet next to the O rings (inside the collar) and I finally had to insist that the Service Rep go get a new Model 21988LF in the box, open the box, and tell me where the black plastic “cut” ring is. He finally did this and couldn’t see the black plastic ring anywhere. So he finally agreed with me. But why is in the repair kit package? And why am I the first person to have asked this question… Delta has probably sold a million of these Repair Kits RP41700? Any comments would be greatly appreciated. 732 525-1170

    • Thank you for the comments Freddy, I have to tell you that I have seen this kind of thing before. What sometimes happens and this is true of all manufacturers not just Delta, they will, as in software make a small change or improvement that used to require a certain part but now does not. Instead of rewriting all the instructions or changing the package containing the part they simply let it go and hope the consumer will be able to figure it out. You may have noticed that some parts or parts list; list more than one model of faucet from the same manufacturer. In some case the all the parts are used for one model but may only require a few parts for a different model. When this happens, it’s good to have a list and diagram of all the parts and how they go together. Many times the cost of adding the right literature exceeds the cost of replacing a part or faucet, so they deal with problems as they come up rather than take preventive action. By the way, don’t wait for any manufacturer to admit this. Hope this clarifies some of this for you?

  49. Hi Ivan,
    There seems to be several different strainer depths, some shallow, some deep with a little basket in them to catch food. Do you have any thought on which depth / model work best for a sink where we won’t be using a disposal? Appreciate any insight. Thanks!

    • Hi Brian,
      Thank you for asking this question, I have to deal with this question a lot everyday, it seems people are really confused about kitchen strainers. I have people who spend hours trying to find an exact match to the strainer they have because they think nothing else will work. If you purchased a new sink and it came with a strainer you would simply install the strainer that came with it and would thinks no further about it. But if the sink came with five different strainers you would have a dilemma, which one should you use. The answer is, it does not matter, they will all fit and they will all work. The reason for all the choices it that many manufacturers, want to get into this lucrative market, but can infringe on someone else’s design, so they have to come up with something unique and different, that’s why there are so many designs.

      Now to answer your question about the depth, the depth will depend on how much room you have to work with and the location of the drain. The most common type of drain is the one that exits through the wall, so you don’t want to have your kitchen drain too long if the drain pipe is located fairly high in the wall, but, if the drain pipe is located in a lower position having a long drain basket will not matter.

      To give you an example, just the other day I had someone who had a very long drain basket and a very high discharge into the wall; because water always seeks its own level, the water would not discharge and any lower than the exit through the wall, so, there always was water in the bottom of the drain basket and the drain pipe. Unfortunately the only way to fix this problem is to lower the drain in the wall or install a discharge pump under the sink.

      In short you can use whichever drain basket you like best, provided there is enough room to install it.

  50. I just re-piped my home using pex push connectors. My plumber arrived today to do final connections. He said that the push connectors should be used inside walls only for repairs.

    What do you think?

    • Quick frankly Rick, I have been using push connectors for years, in all kinds of plumbing without any effect. I recommend them to all my customers for both inside and outside the walls. I have never had a customer ever complain to me that they did not work or that there ever was a problem. I my line of work and I have to do a fair amount of research before I put down words that may come to haunt me. Personally, I have never heard of anything like that. In my personal opinion, go ahead and use push connectors anywhere you would like. They have been tested for over 40 years in Britain and Australia. Sorry to disagree with your plumber.

  51. I bought a new house with a new remodeled kitchen. I don’t have a receipt for the kitchen sink but the hose on the facet that pulls out is leaking all over the place. Part # (150259). Am I able to get a replacement hose for free under the warranty?

  52. I am trying to replace two sink baskets on a old cast iron double sink. There was no rubber washer on the leaking side with the old, ‘newer looking’ basket. I soon found out why. The old sink has a boss about 1/4″ thick and there is not enough thread length to engage all the parts, even with out using the rubber washer! Are there sink baskets made today with a longer threaded neck. The older looking basket on the non-leaking side looks like it had a longer threaded body. It has a rubber washer between sink and strainer lock nut.

    • Hello Joseph,

      I’m not sure what is your question is. It would depend how old your faucets are or if you were the original purchaser. If you bought them new and you still have proof of purchase, you may be able to get warranty parts for free. If you are asking what brand should you buy, I’m going to recommend that you stick with a brand name, warranty and parts is always easier to obtain from a brand name company. Let me know if this is not the information you were looking for.

  53. I have a Moen shower fixture on which I cannot find a model or part number and on which I have a broken acrylic handle.
    I investigated replacement handle kit at my local Home Depot and was told the Moen part number is 95414. However, the cost for the kit is ridiculously expensive for a molded piece of acrylic. Is this part covered under the free replacement warrantee? and if so, How do I go about obtaining a free replacement?

    • Hello Jack,

      Assuming you were the original purchaser of this faucet and you still have the receipt of proof of purchase, you can get a free replacement by calling Moen customer Service; for USA 1-800-289-6636 or Moen Customer Service for Canada 1-800-465-6130. Let me know how you make out, the feedback helps me answer other readers questions. Thanks

  54. Hi. I wish I had found your site before I bought a cartridge for my leaky Moen faucet, but live and learn. The current problem is a Moen diverter that squeals so loudly that it is almost impossible to use the shower. Does the warranty cover diverters, too? I tried to determine the series number by looking under the bathtub spout but only see what looks like “Moen.” It’s a single handle unit, so I’m pretty sure it’s a Positemp, installed almost 15 years during construction of my house. Any assistance you can provide is greatly appreciated!

    • Hi Julie,

      All is not lost, you will probably need more Moen cartridges in the future and you should be able to get them for free. As for the diverter, it also should be under warranty. However, you will have to call Moen directly to get parts and warranty service, they can also help you identify the model of shower control that you have. Moen customer Service for USA 1-800-289-6636 or Moen Customer Service for Canada 1-800-465-6130. Let me know how you make out. Good Luck.

  55. I have a Moen glass shelf that I purchased a year or so ago and of course I don’t know the receipt is. My problem is there are two polished nickel button screws that hold down the glass and one of the buttons has the threads broke off. It’s a very nice shelf can I get a replacement button screw?

    • Hello Robert

      Moen has a customer parts and service department that you should be able to order the missing parts from, here are the phone numbers: Moen Canada 1-800-465-6130, Moen USA 1-800-289-6636. Good luck.

  56. Is there any possibility of replacement without a receipt or registration? Sadly, I never registered our kitchen faucet and am unable to find the receipt. The finish on our spot-free faucet has several areas that seem to be tarnishing. I’ve never used anything but a soapy soft sponge to clean it.

    • Hi Melissa,

      Almost everything is possible, what you have to do is call Moen Canada, at 1-800-465-6130 or Moen USA, 1-800-289-6636 and speak to their customer service department. You can explain to them in a nice way, what the problem is and hope they will accommodate you. If you get rejected, call back again at another time or on a different day. What you need to do is to speak to a different service agent, you want to find one that is sympathetic and will send you the parts or a full replacement faucet. You can keep this up till you get what you want or until you are pretty satisfied that you aren’t going to get anywhere without a receipt. There is an old saying that says the squeaky wheel gets the grease. Let me know how you make out.

  57. Hi, Maybe you could help me. When we installed our new sink we notice that the tailpipe washer is blocking the drain holes of the strainer. Is this due to the style of the strainer or did we do something wrong?

    • Hi Deb, the tailpiece washer should not be blocking the strainer holes if installed properly, with the extended side down, just fitting into the tailpiece. See image < > Assuming we are all talking about a kitchen sink strainer, they are all very much alike and should be installed virtually the same way. Let me know if you are still having problems with this. If you can, you could send me a picture of your installation. Let me know how you made out.

      • I have the same issue. Tail piece pipe and seal are correctly installed, but when you look into the basket opening, you can see the seal’s mating surface through the basket drain holes. Basket drains but tail piece is barely sealing around the extreme edge of seal and the metal webs between the drain holes of basket. At first, I thought the drain holes locations were being drawn into, what should be sealing surface for tailpiece seal due to cheap part. But when I checked other basket assemblies at the store, the tailpiece seal/basket drail holes looked identical to mine. This is the third leak at this location. The problem is that there is not a continuous surface for seal to seal. All new parts used, everything is tight.

  58. Wow, great info, perfectly presented! Taking out my disposal this weekend and putting in basket strainer. After reading this, I have no doubts I can do it successfully! So just wanted to say THANKS!

  59. I installed this unit about two weeks ago, and it has yet to run through a recharge cycle. Is this normal? The softener is definitely working to soften the water. I was getting worried so I scheduled a manual recharge tonight.

    • Hi Bj,

      It’s easy to miss a recharge, especially if it occurs during the night. Having said that it can take up to two weeks for the unit to go through it’s first recharge, because it could have been started just after a regular schedule recharge. That way it would take much longer to reach the next one. The other thing that can cause an extended recharge period is hardness level that you have set the unit to, the lower the hardness level the longer it will take between recharges. The manufacturer says it can take up to 15 days between recharges. If you set the unit to automatic, it will recharge when a recharge is required. Should you require expert assistance from Whirlpool you can give them a call, toll free, at 1-866-986-3223.

      Let me know if you require more assistance.

      • I have a whirlpool WHES20 several years old. We had a hurricane come through last week and we lost power. When I reset the time the time numbers continue to blink. I have researched and cannot find a way to stop the blinking. The instruction manual says to push the Program button, but that takes you to the hard water adjustment.

        Thanks, John

        • Hi John,

          Sorry about the delay in getting back to you, I was away on vacation for a few weeks. Hopefully, you have figured out the problem by now, but if not, my suggestion is to contact the customer service department at Whirlpool 1-866-986-3223. They should be able to offer a solution to this problem. Have a great day,


    • Hello Dave,
      In my thirty years of experience with water softeners, I have never had to add water, the unit is supposed to take in as much water as it needs to operate properly. (except if it’s defective). The recommended salt level is approximately 2/3 full. If the salt level is over one foot (12″) it’s possible that you will not see any water, but it’s still there. The unit only needs enough water to dissolve the right amount of salt for one regeneration. Just because you can’t see the water, does not mean that it’s not there. The salted water passes to the brine well where it will be used for the regeneration when needed. The float in the brine well controls how much water is allowed into the unit. If you look inside the brine well with a flashlight you should be able to see water at the bottom of the well, if so everything is working fine. If you need to contact Whirlpool you can do so by calling 1-866-986-3223 for technical support. Thankyou for your question Dave.

  60. I have a Moen kitchen faucet that leak. I can’t find a number,what can do. It has two handles with Allen wrench set screws on the back side.I purchased it at home depot several years ago. What can I do.

  61. Thanks for a very useful article. My problem is that our basket no longer lets water through; it doesn’t seem to have an ‘up’ position anymore. Do I need to replace the whole assembly, and why has this happened in the first place?

    • Hi Dave, you didn’t say how old your sink drain is, like many other things, sink drains have rubber parts that wear out with time as well as from certain chemicals like bleach that are sometimes used as cleaning agents. The solution is to replace the drain basket with a new one, provided you can find the exact match. If you are unable to find an exact replacement you will have to replace the complete basket assembly, it’s a fairly easy task, see my article “How To Install Or Replace A Kitchen Sink Strainer“. The complete assembly doesn’t cost a lot and if you can’t find the right one at your local home improvement store, you can get one on my store site at: Let me know if you need more assistance and how you made out. Thanks again for using Trusted E Blogs.

  62. Hi there we have just moved into a new place and our plug is stuck in, it lifts up enough to drain water but will not come all the way out so we can use the waste disposal unit. It feels like there is a lock but I don’t see a release switch anywhere and have tried everything I can think of. Any advice would be great

    • Hi Rich, It could be that the plug is stuck due to grease or syrup or other substance. I would try running some very hot water on it for a few minutes. If this is the problem, it should melt whatever is holding the cover in place. Then try turning the cover counter clockwise, you may that to apply a little force to get it loose. If this does not work, let me know and I will try to come up with another possible solution.

  63. I have a whirlpool water softener that looks just like the one you have here. When I got through the setup everything is fine, until i try to do the program and it just starts going through times and won’t stop no matter what i do.

    • Hi Ryan, sounds like you could have a technical problem with your unit. Your best bet is to call the Whirlpool customer service department at 1-866-986-3223 or if you prefer you can send them an email at ([email protected]) . They should be able to diagnose the problem and offer the best solution. Please let me know how you make out. Thanks Ryan.

  64. I replaced my kitchen countertop with a granite and the granite guys did the removal of the sink and the moen faucet. When my plumber put back the faucet, there was already a leak at the fittings going to the main spout, leaving me no choice but to buy another set (which is a bit pricey). I was wondering if this can be covered as well in the warranty and have the defective part replaced by Moen for free?

    • As long as you were the original purchaser of the Moen faucet that was leaking, Moen will provide “parts” only and in some cases will replace the entire faucet. Should they replace the entire faucet, and provided it is the same model as the one you recently purchased and the same as the one you replaced, you will be able to return the replacement faucet the place you made the purchase for a refund. That is the only way Moen can cover the cost of the replacement. Moen will not cover any labor involved, for removal or installation. You will need to call Moen at 1-800-289-6636 in the USA or 1-800-465-6130 in Canada, for warranty service. Let me know how you make out.

  65. Hello – I was wondering if it’s possible to just find the center screw/like thing that holds the parts of the basket/strainer together? The center of mine broke off where it screws into the base of the basket/rubber flangey thing. It’s made of brass, but I can only find stainless steel full basket replacements in stores and online. Do you know if anyone sells just the inner bolt/screw part that you hold on to when you pull the strainer out of the sink? Thank you for your help.

    • Hi Amy,

      Thank you for your inquiry. To the best of my knowledge, you cannot purchase individual parts for a strainer, you must purchase the entire unit. It’s because most of them are imported from China. You can take a look on my strainer page and see if you would like to get a new one from there. You can also refer to my “How to Install a Kitchen Sink Strainer“, page, to see simple instructions on how to install a new one. Let me know if I can be of further assistance Amy.

  66. The kitchen sink I purchased said it has a drain opening of 3.75. I cannot find drains at 3.75″ on the market, most say 3.5″ – would the same be true for my sink, that standard drains should fit it?

    • Thanks Lp,

      From my experience that should not be a problem, you need a bit more space to allow the strainer to fit in the hole. Kitchen sink holes and strainers have been standardized for decades. You should not have any problems here.

    • Hi Beth,

      You have not given me much information to go on here. There are many reasons why a faucet might be leaking, for instance the age of the faucet, the hardness of the water, resulting in a calcium build up, worn out seals or cartridge. Most faucets have a lifetime warranty. You should contact the manufacturer and order new parts. You can also remove the cartridge and take it to your local home improvement store to see if you can get generic replacement parts. If all fails, you can replace the faucet with a new one. Let me know how you make out. Thanks

  67. Hello. Thanks for sharing your detailed knowledge about Moen single handle faucets. I have 5 of these in my 37 year old house. I’m finding the 1225 cartridge (which I call the plastic one) seems to work longer and smoother than the all brass model (1222). I have a box full of brass cartridges, and wondered if there are unique numbers on them that ID them as Moen (may have used some Danco replacements in years past). If IDed as Moen, I should be able to get a replacement, and It would be handy to have a couple spare cartridges. Thanks.

    • Hi Rob, if you send me a picture I should be able to tell you if they are Moen or not. The 1225 and 1222 are definitely Moen, but they are two different cartridges the 1222 is larger than the 1225. You should be able to pick any of these up at Lowes or Home Depot, for free. You can send me pics at < [email protected] >. Glad to be of assistance.

  68. Hi! I recently had my granite replaced. The granite installers took out my sink and faucet. They must have lost parts for the faucet set. My faucet set looks most like the Moen Edison set on their website. If I need to replace the spout and handle mounting kits, can I use the Edison kits on my faucet even if it is not exactly the same set. I can forward a picture if you give me an email address. Thanks

    • Hi Diane, there are some Moen parts, that are interchangeable. However, it is important to get the right ones. You should contact Moen at 1-800-465-6130 for Canada or 1-800-289-6636 for USA residents. They will help you identify the correct parts that you need and you should be able to purchase them directly from Moen. Let me know how you make out.

  69. My problem is that the tailpiece on the strainer assy. is too long. It needs to be about ½”shorter to raise the tee that connects to the disposal drain to make it line up so both ends os the tube will seal. . They don’t seem to publish a depth (or heighth measurement. Do you know how to get this info

    • Hi Robert, Usually the tailpiece can be detached from the basket assembly, see my article entitled “All about Kitchen Sink Basket Strainers” < > Once you remove the tailpiece you can simply cut it to the right length using a hack saw or Dremel tool. Tail pieces only come in 2″ increments, 2,4,6,8 etc inches, and you have to cut them to the required length yourself. Most tailpiece are for kitchen sinks and are 1 1/2″ in diameter. Please get back to me if you require more information.

  70. Hi Scott, I’m curious about something. My girlfriend and I recently moved in together, and she is in the habit of leaving the strainer basket out of the sink when not washing dishes. She basically only uses it as a stopper to keep water in the sink. I grew up in the habit of never letting anything go down the drain, if at all possible. We’ve already had a clog once, and now we have fruit flies around the sink. Is there food getting stuck in the trap that’s attracting them? Is it necessary to keep a strainer in the sink or is it no big deal? I figure there must be a reason all sinks come with them. It drives me crazy, but I want to know if I’m freaking out over nothing. There isn’t much info online about it… Thanks in advance!

  71. Thank you so much, Scott for this detailed description of how to install a sink strainer basket. I have just had a plumber do this in a double sink, and both sinks are leaking from around the rim of the washer for the second time. This is a very old but good quality sink. The outer rim measurement is slightly wider than the old one and the rim is sitting a little higher in the opening. However , the cup is 3 1/4 ins wide and there is no apparent gap between the rim and the putty. I can also forcibly move the strainer up and down from underneath. Is there a possibility that the new strainer doesn’t match the old sink? I appreciate your insights. Thanks, Scott

  72. My whes44 lost power (power outage) for 30 minutes. Now it won’t come back on. Have checked outlet for power. Outlet hot but when I plug in softener it won’t come on.

    • Hi Bryan, Sorry for the delay in replying to you, but I contacted Whirlpool to make sure I didn’t miss anything. They told me it could only be one of two things, no power to the unit or the circuit board needs to be replaced. If the unit is under two years old it may still be under warranty. I would advise you to call Whirlpool at 1-866-986-3223 or email them at < [email protected] >. You should the model and serial number available as well as your purchase receipt when you call. Don’t hesitate to get back to me if you require further assistance.

  73. Hello Ivan, I can’t seem yo locate my particular single handled kitchen faucet. The serial numbers also cannot be found on the MOEN site. Wonder if you can help me with this annoying leaky faucet!

  74. Ivan,

    Thank you so much for this post. I was in the middle with an issue with my bathroom faucet and looking to find the model number as I was going to head to the local dealer to pay for a new cartridge as my faucet was leaking. Thanks to your blog, I just called Moen and pretty much no questions asked they are not only sending me the 1 I need but they are sending 2, free of charge. I did pay an expedited fee to get them tomorrow but WOW!! What a great way to the start the day when I was expecting to pay at least $30-$40 to get a replacement.

    Thanks Again!!!

  75. I have several 1225 cartridges that I have replaced. Some in my rental property and some for the local government I work for in maintenance department. What’s the best way to get replacement parts for these units? The cartridges in particular. I have 4 personal and six from the county. Carroll County georgia.

  76. Was hoping you could help. I bought an industrial looking cast iron sink. It did not come with a sink basket assembly. The problem is that the “hole” where the sink basket is placed measures 3 inches. Can you recommend a 3 inch sink basket? Thank you.

    • Hi Ron,

      It would be nice if you could send me a picture. I have done an extensive search and found nothing in a kitchen sink strainer basket that comes in 3″ only 3.5″ which is the complete assembly the basket and the strainer. If indeed the hole in the basket assembly is only 3″, I would try to find the manufacturer, and ask them if they can supply the correct strainer. If this sink is really important to you I would take it to a machine shop and see if they can enlarge the hole for you. Let me know how you make out.

  77. Hello! We put a Whirlpool WHES33 Softener in a new house. The tenant was not familiar with the Softener and said when he filled the tank with salt – it would fill with Brine water – then not go down. We had a plumber look at it – the plumber was not familiar with a Whirlpool but felt that the pump was broken on the unit. After a PAINFUL dealing with Whirlpool – they finally Warranty Replaced the unit. The Plumber installed the NEW UNIT and now the tenant is saying the NEW UNIT is doing the EXACT SAME THING. I’m confused. WHIRLPOOL is not help. Do you think this could be a Programming issue?
    I will say the Tenant said the Water Softener did Overflow a few times.
    ANY IDEAS before we take the unit out and go with another brand?

    • My experience has been that whenever you put salt into the unit, it will fill with water to over and above the salt level automatically. The Whirlpool instruction says that you should only fill the unit two thirds of the way. This would allow for the water to come up and not overflow. In my opinion the unit is being overfilled, you should remove some of the salt till it’s approx half full and try that out. You may also have to remove some of the water, the water should be at the same level as the top of the salt. Let me know how you make out.

  78. Im installing a hanging vanity. We have a copper waste drain, however Im wanting to do the plumbing in ABS. To connect me ABS pipe to the copper waste line would I use a threaded “trap adaptor” as shown on this page or one of those clamp style connectors?

  79. Awesome post I must say. I love the bathroom remodeling ideas. These Bathroom Remodeling Ideas are just awesome. These designs are very pretty and attractive. You have done a great job.

    My personal choice is a bathroom with the glass shower doors.

  80. Yvan, just found your blog – hopefully not too late. I purchased a Moen shower faucet from in May 2010, had it professionally installed and it worked great until February of this year (2016) when the “handshower” portion failed (leaking all over). I didn’t know about this Moen lifetime warranty so I searched and found a replacement Moen faucet handshower from, ordered it ($79) and installed it easily. Works great. Is there any way I can get reimbursed from Moen? Am I out of luck?

    • Thank you for your question David, the only way I know of to get reimbursed after purchasing parts is to get Moen to send you the one they should have in the first place and return it (the one you received from Moen) to the place where you made the replacement purchase from. People do it all the time where I work.

      Good Luck

  81. I want to send a picture of the faucet we but I cannot find your e-mail address. I do not have the series #.

    Thank you,

  82. Trying to order a new basket for my sink. Thank you so much for this helpful information!!
    There should be more good people out there like yourself helping others who are clueless like me.

  83. Hello. I’m doing a home project and I’m looking for a straight tail piece thats 2 inch in diameter and 8 inches length wise. I’m having a hard time finding this on the internet, don’t know if they make 2 in. IV seen plenty 1 1/2 but that’s it.
    Thanks a lot

    • Hi James,

      Thank you for contacting me at Trusted E Blogs. The only company that I know that makes 2 inch tail pieces is McGuire Manufacturing Co, Inc, in Cheshire, CT 06410. They come in 6 and 12 inch long, you should be able to cut down a 12 inch tail piece to the 8 inch you are looking for. You can see them at <{88A874B0-9181-4151-8B25-8D8627F78A88} >. Please let me know how you made out?


  84. You mentioned replacing the copper water supply lines with steel braided water supply lines which I think is a great idea. I recently had a water leak in our house that started from a copper line behind our fridge. It leaked down the wall into the basement and now we have to have considerable work done. It probably could of been avoided if we had steel braided lines. Thanks for the great advice.

    • Thank you for your comment Mark. I talk to hundreds of people who have problems with copper and plastic lines, on their refrigerator. So far braided lines appear to be the best alternative.

      All the best


  85. I pick out my kitchen sink faucet when the house was built at a plumber supply business in 2007, in Brenham Texas ( the business is no longer there.) The faucet was always hard to turn on and off , I finally had to call a plumber ( three different plumbers told me it was cheap and couldn’t be fixed ) This last plumber told me it was not a cheap faucet and had a lifetime warranty so I should contact you for help in getting replacement. It is the hot water side. Thank you for your help.

    • Hi Donna, Thank you for contacting me. I am going to assume that you are referring to a Moen faucet, since you are on my How to get Free Moen Parts, page? Nearly all faucet manufacturers today, offers free replacement parts, but there are a few conditions. You have to be the original owner of the faucet, you nearly always have to produce a receipt of purchase or you have to have registered your new product (faucet) with the manufacturer (highly recommended). Lifetime means as long as you, the original purchaser, own the product. It is not transferable. Provide you can satisfy the manufacturer that you are indeed the original owner, you will get free parts replacement. This goes for nearly all faucet manufacturers. Good advice from your second plumber, please thank him for me.

      If your faucet is a Moen, you should be able to get a replacement cartridge from most large home improvement stores like, Lowes, Home Depot and Manards. You can also get free part directly from Moen, but you have to call them at 1-800-289-6636 or if all fails you can purchase replacement parts from Moen either by calling the number or going online at < > . For more information, visit my Moen page at

      Don’t hesitate to contact me again, Donna, if you need more assistance.


  86. I have a Whirlpool water softner in a rental of mine and when the tenants left for Florida for 4 months they shut it off and now when they turned it on the display won’t come on. They say the softness working but not the display……….any suggestions to get it working?

    • Hi Cheryl,

      It sounds like you could have a circuit board problem. If your unit is less than 3 years old there is a chance that Whirlpool will replace it for free. In any event you need to call Whirlpool at 1-866-986-3223 and talk to their customer service people. You will need to give them the model and serial number of the unit as well as the date of purchase. If the unit is out of warranty you will have to decide whether or not to replace the circuit board at your own expense or purchase a new water softener. Let me know how you make out and don’t hesitate to contact me again for more assistance.


  87. Hallo

    I have a Whirlpool Water Softener WHES40 i recently got an ERR 1 code and i replaced the motor, the switch and the switch cable. i am still getting the err 1.

    When I first saw the error i found a frog dead under the circuit board. but i thought that the board should still be fine since it was giving the error.

    Do i now need to replace the board too? or what else can i try?

    • Hello Max,

      Thank you for contacting me at Trusted E Blogs. Firstly, I am not a Whirlpool Water Softerner repair technician, but it sounds like you may have an older unit. The Whirlpool owner’s manual recommends possibly replacing the wiring harness or connection to the position switch (see page 26 of the owner’s manual) You can download a copy by scrolling to the bottom of the page at < > . If you are still having difficuty with this, you can call the Whirlpool Customer Service Line at 1-866-986-3223 for assistance.
      Good luck.


  88. I have an old house with all drains in the floor instead of the wall. I need to fix the plumbing in my kitchen sink and was confounded because not only are s traps no longer kosher, but none of my plumbing is vented. I’m also going from a double to a single bowl.

    Seeing your picture of the kitchen sink with the T and the vent coming off the top is the perfect solution for me!

    I can now show this photo to the folks at Home Depot to get exactly what I need. Great page here!

  89. Appreciating the time and energy you put into your website and in depth information you provided own how to install a water softner. It’s good to come across a blog every once in a while that isn’t the same outdated rehashed information. Fantastic read! and great step by step guide. I’ve bookmarked your site and I’m adding your RSS feeds to my Google account.

  90. i bought a water sotfner about 2 weeks ago. the installer set it on 30 says thats where most are set. I checked the water hardness in a 2 week period and it was still in the slight hard range. should I set it at 40? or below 30?

    • Hi Cindy,

      Thank you for your comment. I tend to be a little unconventional when it comes to water hardness. I use the water hardness has a guide for my initial setting, then I adjust the softness according to how the water feels. The higher you set the number on your softener, the more often it will regenerate and the more salt and water it’s going to use. So if the water feels hard I will increase the setting number say from 30 to 35 or 40 depending on the area you live in. I have had occasions, where the water feels too soft (slippery or slimy) then I would set it to a lower number. No point using any more salt or water than you have to. Hope the answers your question.


  91. I have a delta shower faucet. I have been told the cartridge needs to be replaced as sometimes the hot water Shen turned all the way is warm. I don’t have a hot water tank. Is this under warranty

    • Hi Darlene, Thank you for your question. I’m a little confused by your question, you seem to be saying that you don’t get any hot water out of your Delta faucet when you turn the faucet to the hot water side, but you also say that you don’t have a hot water tank. So, I’m going to assume that you have a tankless hot water system? Delta faucets have a lifetime warranty, you should therefore be able to obtain a free replacement cartridge from Delta, provide you have registered ( your product or that you have proof of purchase. You can sometimes satisfy manufactures that you should be able to obtain free parts with your explanation of the problem. It’s worth a try. Go to:
      Let me know how this worked out for you.


      • I`m still looking for receipt cant remember if I register this faucet is so bad I keep leaving the faucet open and it cost me water bill but I have to replace it. Is a spray/spout kitchen faucet I had to replace it 3 times

        • Hi Maria, I received this email from you, but you don’t say what you would like me to do. If you are looking for Delta customer service you can call them at 1-800-345-3358 or let me know how I can help you.

  92. Thank you for responding back.
    I did go to Lowe’s where I purchased the shower assembly from. They gave the number for Moen customer service. They were going to sell me the cartridge for $39. I called Moen and they shipped the part 1222B to me for free. Had to wait a couple of days but for free I can wait.

    Again. Thank you for your help.

    • Hello again Jan,
      If your water hardness is 22 grains, then you should set your water softener to 22 in the water hardness setting, for regular conditioner salt application, if you are using potassium instead of salt, you should set it to 28 hardness setting. Let me know how this works out for you?


  93. Woo, these bathroom remodelling concepts are fabulous..

    Recently, I have remodelled my bathroom and have used frameless shower that gives a rejuvenating experience whenever we step into a shower. 🙂

  94. Hi,
    We have the type of shower handle that is the single posi temp style. The brass shaft snapped off in the middle of the cartridge.
    Is this an item that would fall under warranty and if so what does Moen require for documentation. It is several
    years old and I don’t think I registered it when I purchased from Lowes.
    Thank you for your help.

    • Hi John,

      Sorry for taking so long to get back to you, but I was away on vacation. To answer your question , yes Moen does have a cartridge that you can get to replace the one with the broken shaft, most big box stores will simply hand you one for free if you ask for it, you are most likely looking for a model 1225. If you can manage to take your old one out, just take it with you. You also have the option of purchasing a cartridge if you can’t get one for free, price approx. 25.00 to 35.00 dollars. Let me know how you make out.


  95. Very useful information for my project today but it kind of left me hanging, i dont find how tight to tighten the lock ring and do i trim off the squeeze out of the putty top and bottom and if so how long does it need to set up ? Thanks scott.

    • Hi Scott, Thank you for your feedback and sorry for taking so long to get back to you, but I was away on vacation. I do show a couple of methods for tightening the lock ring on my blog about half way down the page As you can see, you can use a large pair of channel lock pliers or an especially design wrench which is made solely for that purpose. (I will add a link to this product to make it easier).

      As for the plumbers putty, you should clean off any excess as soon as you are done with the installation on both the top and bottom of the sink. This stuff never hardens so you don’t have to worry about curing (set up) time, it will be good to go as soon as you are done with the installation.

      Let me know how you made out.


  96. Wow, awesome blog sutrcture! How long have you been blogging for? you make blogging look easy. The overall glance of your website is excellent, as neatly as the content!

    • Thanks for the nice comment Tony, to answer your question I have been blogging on a number of various sites for around 15 or more years. Feedback from readers is a great way for me to know where to make improvements and pick topic that my readers would like to read about. Thanks again Tony.


  97. How nice!!! What a special bairdl shower! It must be lovely to have such close friends and to be able to share such sweet moments with all of those you care! So, when will be your turn? 😉 Wish you find your perfect pther half soon!

  98. It could be someone trepapd, no I am just kidding! Relax! it is called water hammer. The pressure in the pipes causes the loose pipe in the wall to vibrate and hammer. If the water is extremely hot, turning down the temp might help the vibration. Other wise, it is annoying but, not dangerous

  99. I bought and installed the Model WHES44 44k grain water softener two months ago and it still hasn’t recharged automatically. I manually did a recharge the day I installed it and figured that it would do it automatically after that. It hasn’t done a recharge since that day even though there are 4 people living in the house.

    While taking a shower this morning, it feels like the water is no longer soft, so I pressed the recharge button on the unit so that it is now flashing “Recharge Scheduled” and I assume it will recharge at 2:00AM.

    Was there as step in the programming that I missed that is preventing it from automatically recharging? After talking to others with water softeners, it seems like it should have automatically recharged one or more times by now, especially with how much water we have consumed in the past two months. Can you help?

    • How are you doing Jared? There are a number of reasons your new water softener may not be working properly, most of the time I find, it’s because it has not been program correctly. I’m guessing that you are not staying up till 2:00 am every night to see if your water softener is coming on?

      I have mine programmed to come on at 2:00 am and I never hear it go through a recharge cycle. It may be that you don’t have the water hardness set to the correct level for your area, this might cause the unit to regenerate less often than required, this in turn would result in your water still feeling like hard water.

      I suggest that you review my article on How to Program a Whirlpool Water Softener and follow each step carefully, especially the chapter on Setting the Water Harness Level.

      The other thing to keep in mind is that it may take up to a week or more to notice a difference in your water hardness.

      Let me know how this works out for you.


      • Thank you for your reply. I have another question. When I press and hold the program button and I see the “Service 000” screen, if I press and hold the up arrow, it says 64 day. I wonder if that is the number of days it’s been since the unit has undergone a clean. Can you confirm?

        If I press and hold the down arrow on that same screen, it has a 5 with the words “Recharge.” I wonder if that is the approximate number of days it will be until it recharges. Do you know?

        • Hello again Jared, The number of days (64) display on your water softener should be the number of days you have set between the “recharge” cycle. You should not have to worry about this number since your machine has an automatic override built in to it. That is, it should sense, when it needs tor “Recharge” and do it automatically even if you have set it to 64 days between cycles. The only time this feature is really active is when you set the “Recharge” cycle to less than the automatic sensor that is built in is set for. As an example, let say your machine senses that it should come-on every 5 days and you set the manual override to 3 days, then your water softener will come on, every 3 days instead of following the sensor set at 5 days. See “Setting the number of days between regenerations” on this page “”. It stands now it looks like you unit will automatically recharge every 5 days. You can also contact Whirlpool customer service at : 1-866-986-3223 for more information.

          I really appreciate you input, please let me know how this works out for you.


  100. hi,
    i’ve experienced a large number of salt being used by the softner..the hot water is extremely salty with a lot of residue. does that mean my water hardness setting is wrong.. the setting is from 1- 125, what should it be set for typical soft water that i have?

    • Hi John, thank you for contacting me at Trusted E Blogs, regarding your water softener. It really sounds like to you have the water hardness set too high. On the average, and depending where you live, you should be going through approx 1 20kg bag of salt per month. What I suggest is that you go to:; for a hard water map of North America and try to set your water softener hardness based on the area you live in.

      You did not say what type of salt you are using but I find that you get a lot more residue when using the salt crystals, so I prefer to use the pellets, they may cost a little more but they don’t cause residue. Another website you might want to check out is :; they have some good salt information.

      Please let me know if this was of any help and don’t hesitate to contact me again with more questions.


  101. Only two sizes? That’s what I used to think as well. Turns out I have a toilet made by Eljer where the distance between the bolts is 5 7/8″ instead of 5 1/2″. Not a big difference but it is big enough to create a major problem. You simply cannot attach a standard toilet seat to this toilet and expect the bolts to attach properly and give you a secure fit.

    • Hi Mike, you are absolutely right, I should not have missed that point. Although I have never come across a toilet that is more than 5 1/2″ from seat bolt center to center, I now know that they exist. I did a little research and came across a solution for those hard to replace toilet seats. I have amended my post to reflect this. Please continue to add valuable comments like this. Regards


  102. I have 2 years old whirlpool softener and it ran good until now I wonder why is that water in the softener and salt isn’t moving down ?

    • Hi Scott,
      Thank you for contacting me, at Trusted E Blogs. I did a little research and it appears that there could be a number of different reasons as to why your Whirlpool water softener is not operating properly. Since appliance repairs is not my field of expertise, I am recommending that you call Whirlpools Technical Department at 1-800-688-2002 for assistance with this diagnosis.
      Let me know how it works out. Thanks again Scott.

  103. Hi,
    Is there a “best” way to use the Whirlpool softener cleanser?
    For instance, should the salt tank be empty or just add it in to a normal recharge cycle?

    • Hi Paul,
      Thank you for contacting Trusted E Blogs. To answer your question about the best way to use Whirlpool softener cleaner, the answer is yes. According to the manufacturer’s instructions you are supposed to pour the entire bottle of Whirlpool Softener Cleaner directly into the “Brine Well”, you can see an image of the “Brine Well” on my blog, about half way down the page, under “To set the monitoring system:. Next, you need to do a manual “Recharge” right after you have poured the cleaner into the brine well. You can also see “How To Manually Schedule a REcharge” on the same web page, just before the image of the “Brine Well”. Hope that answers your question, please don’t hesitate to contact me again, should you have any further questions.

      • Hi Ivan,
        Thanks for your reply.
        Do you mean Yes that I have to empty salt out of tank before using cleaning product or Yes I can clean with salt in the tank? The instructions on the bottle were not specific.

      • Sorry about that Paul, Yes you pour the cleaner into the brine well and no, you DON’T have to empty the salt out of the tank. The unit draws the liquid out of the brine well and this will be sufficiently saturated once you pour the cleaner into it. That’s why you have to do a manual recharge immediately after you pour the cleaner in. If the unit was empty of salt, you could literally pour the cleaner in and let it stand until the next scheduled recharge. Hope this answers your question. Let me if it did not.
        Thanks again Paul

  104. I bought a moen faucet for the kitchen sink. the mixer is not working there is a constant leak..
    I bought this faucet in Home Depot and I do not have any receipt because is about 10 years. and I don not remember if I register for warranty. When I went to Home Depot they told me to call moen because the faucet is life time warranty. the problem is with the mixer. this has three small cooper pipes one for hot water one for cold wate and one that goes directly to the faucet.

    • Hello Manuel,
      Thank you for contacting me at Trusted E Blogs, It sounds to me like you need a new Moen cartridge for your faucet. If you remove the cartridge from the faucet and take it to Home Depot or Lowe’s, they should just hand you a new cartridge. The problem here is that they don’t want to get involve in Moen’s problems and these stores don’t carry Moen parts, except for the cartridges. YouTube has some excellent videos that will show you how to remove the cartridge for your type of faucet eg: , You might also need a Moen “O” Ring kit, if the new cartridge doesn’t quite do the job. Lowes or Home Depot should also have these on hand. Don’t hesitate to contact me again if you require additional information. Good Luck,

  105. I followed the steps you have given above. It never asked for any kind of serial number or such. In the end it shows it shows the price in shopping cart, It’s not free and it’s more expensive than at Home depot.

    • Hi Vijay,
      Thank you for your feedback I greatly appreciate it. However, it does appear as though you may have missed a couple of sets in my instructions

      If you look down at the bottom of my article you will see these two important instructions. One “Don’t be too quick to order and pay for parts unless you are certain you are not covered by the Moen Lifetime Warranty or Moen has denied your claim.” Second instruction: “It’s Important That You Do Not Place An Order With Moen If You Are Looking To Obtain Free Warrantied Replacement Parts! Placing an order on Moen’s website will only get you parts that you will have to pay for. You will need to call Moen’s Customer Service Department directly to obtain free replacement parts.
      If you ended up a the Moen Shopping cart, you probably miss the part where I give you the telephone number and ask that you call Moen. Moen makes parts available on their site as a last resource for people who can’t find them anywhere else. You will have to pay a premium price for buying from Moen directly because they have an obligation to protect and support their dealer network. You may have noticed that my site supports Amazon, that’s because I’m an Amazon affiliate and I get a small commission from any referral I send to them, the price on Amazon is usually substantially lower and you don’t pay any more for going through my online store.
      If you go to the bottom of my page you will see the telephone numbers for Moen, if you call them instead or ordering from their online store you will be able to get your parts replaced for free provided you have a valid warranty.
      Please let me know if I can be of further assistance.

  106. I like the helpful information you provide on your articles.
    I’ll bookmark your blog and check again here regularly.

    I’m moderately sure I’ll be informed plenty of new stuff proper right
    here! Good luck for the following!

    • Hello Paolo,

      Thank you for contacting me on Trusted E Blogs, I have checked with my supplier and they don’t have a date yet as to when it will be in stock in Canada. However, it is available from our USA site, the price will be just slightly more, by the time you factor in the exchange and delivery. If you need it now click the following link: < > to place your order. Let me know if you have any difficulty with any of this. Thanks again,


  107. hi my i have shower single nob that as you start turning tha handle counter clock wise you will get cold water and when you get half way thats when i should start getting hot water will im not getting any hot water at all i only gent cold water an the faucet is no leaking at all i took the handle of and dont see any broken parts will the problem be inside on the pivot tks angelo

  108. Plumber says I need new cartridges. I’ve replaced three or four but I’ve lived here for 38 years plumber says to get brass instead of plastic. Can I get kits for them?

    • Hi Gary, thank you for contacting Trusted E Blogs. To my knowledge Moen no longer makes solid brass cartridges they are now a combination of plastic and brass and that is all that is available. Just to be really sure though I have contacted Moen and asked them if brass only cartridges are still available. I’m still waiting to hear back from them. I will let you know what I find out. Replacing a Moen cartridge three to four times in 38 years is not bad at all, I have some customers who replace ( their Moen cartridges every two or three years. Let me know if you need more information.

  109. Which manufacturer provides the best quality for thermo and volume control valves?

    I was thinking that it is grohe or hansgroge.

    However, they are limited on trim choices

    • In my opinion, both these companies offer top notch products. Handsgrohe is the originator of the Grohe line, while Grohe was started the Hans Grohe’s son. I know that the choices of trim are limited, but I think this is outweighed by the prestige of owning either of these products. German companies tend to concentrate on quality rather than aesthetics, so you will have to decide if you want quality or good looks. Some members of the Grohe family are still involved in the companies, they own approximately 32% of the share, but the majority shareholder now is Masco Industries. Hope this helps you with your decision.

  110. I have bought a water softener and it seems like it is not working. I set the program time to like 1:00 pm just to see if it would go off at that time and nothing happened. If I hold the recharge button down it does work and does go through its cycle. It just seems like it does not use salt other wise. How do I know if it is working at the other times. Salt goes down when I recharge it myself.

    • Hi Tony, thank you for contacting me at You did not indicate if you have just installed your water softener, whether is new or previously owned or if it had been working and now it’s not. I would also like to know the name of the manufacturer and the model. From what you indicated, it seems to me that maybe a programing issue. If it’s the first time you turned on the softener then it could take up to 48 hours for it to work properly or it could be that the unit is set on manual mode instead of automatic. One thing you might want to try is calling the manufacturer’s customer help line, the number should be included in your installation instructions. In any event, if you send me more information I will see what I can do to figure this out for you. All the best Tony.

  111. Of note – you need to be the ‘original’ home owner, who received the original part – if you are expecting to recieve a free replacement pursuant to the warranty. They will not transfer the warranty to you. Just so you know when you call.

    • You are absolutely right Jennifer. It seems I missed that point when I updated this article. Moen only warranties their products to the original owner of that product, and this applies to all faucet manufacturers who offer a “Limited Lifetime Warranty”, otherwise the “warranty” would last forever. Thank you for pointing that out. Register Your New Moen Product here. < >

  112. I need assistance in getting replacement parts for my shower head and handle which came off in my hand upon attempting to turn shower and also bath sink facets. Facet handle (gold and wood)
    Came apart /off and I cannot reassemble.
    I unfortunately do not have part nbrs. As husband supervised installation and unfortunately he passed away.
    The shower will not turn on the handle came off in my hand thus shower has ceased so I need full replacement of parts.
    I sincerely look forward to hearing from you. I do have pictures.
    Thank you,
    Sharon Easton
    468 Willard Ave.
    Algonac. MI. 48001

    • Hi Sharon,

      Thanks you for contacting me, at Trusted E Blogs. Your shower problem appears a little more complicated than meets the eye. First of all you require the manufacturer’s name in order to be able to order parts, it seems that you may not have that information. You can take a very close look around the handles and tub spout for any sign of a name or part number, anything will help. Finally a search on Google Images might turn up something, but there are literally thousands of pictures to go through. You have not said how old this faucet is, this would help as well. It may be that your best option would be to call a plumber in your area and have the faucet replaced. In any event, if sent me the photo’s you have along with any additional information you can find, I will try to come up with something for you. I will get back to you as soon as you send me this information. Thanks again

  113. Hi;
    Do you have an idea if the same supply hose exist with an M8 or M9 Male connector instead of M10 male connector?

    • Hello Ernest, I’m very happy you contacted me, regarding your Delta faucets. This made me realize that I forgot to add a link to Delta on my “How to Get Free Delta Parts directory”. I’m not sure if live in Canada or the USA, so here is the phone # and the email address you can use in either case.

      Delta, Canada: Ph: 1-800-567-3300 Email: [email protected]

      Delta, USA: Ph: 1-800-345-3358 Email: (Online Form)

      It would not hurt for you to call them first so that you can get the name of a contact person who can assist you with the identification and pictures.

      You can see the (above) Delta infomation on my website at:

      I apologize for not getting back to you sooner but I was away on vacation for a few days. Let me know how you made out with Delta or if you need more information, I should be able to get back to you within 24 to 48 hours.
      Thanks again Ernest.

  114. Can the moen ts276 be installed using 1/2″ copper without losing to much pressure? I’m doing a remodel and it was built with 1/2 to the bathrooms.

    • I’m dealing with exactly the same thing. My main water supply to the house is 3/4″, but it is reduced down to 1/2″ for the majority of plumbing. Still 3/4 to hot water tank, but 1/2″ after.

      I am apprehensive on doing the full spa design with the 1/2″ source.

      • Hi Richard,

        Thank you for your comment on Trusted E Blogs. To answer your question, your plumbing appears to be what is normally done in most homes. However, if there is any possible way, you could run a separate 3/4″ line for both the hot and the cold water, to your spa system and then use 3/4″ spa components. I find that using Pex piping is sometimes easier for this type of job, but you will want to use copper once you start plumbing the system. Using 3/4″ water supply lines you should expect to get 16GPM of flow at 40 to 60 PSI. You will get slightly less if you use 1/2″ piping and components or if you use a combination of 1/2″ supply lines and 3/4″ spa components but it should still be fairly respectable.


  115. Hi, I need (if you can help me) two cartridges for my Moen bathroom tub/shower. The part number is #1224 as i went to Loew’s to compare my cartridge with the ones I needed. I have Moen in my kitchen and bath, and they are great. I didn’t see a model number on the faucet as a contractor installed it in 2000. I hope you can help me, thanks in advance.

  116. Thanks so much! I did as instructed and found my broken part on the MOEN website. Called them and they are sending me the part and also included in emails how to use the faucet until I receive the part.

  117. Really your post is really very good and I appreciate it. It’s hard to sort the good from the bad sometimes.You definitely put a new spin on a topic thats been written about for years

  118. Fantastic advice! I have owned my home since 1984 and have replaced a few cartridges – at my expense. I never knew about the lifetime warranty. Inside of 5 minutes I have one coming my way – FREE!

  119. Tried to get a plastic bushing for a 20 or so year old expensive kitchen faucet from Moen. I was told that model had been retired and the only parts that were available were o rings for the valve.

  120. I know this is an old post, but I thought I would mention that S traps are no longer allowed according to modern codes. The S traps allow the water to be siphoned out of the trap and thus sewer gases can come up through the fixture.

    The fixture must be vented at or before the point at which the drain goes down through the floor. (Even the ones that go through the wall must go down through the floor to meet up with the main drain and they also must go up through a vent that goes either through the roof or around and terminates above the roof line)

    If you have a fixture that already has a drain through the floor under the sink, instead of having a part that just goes down in an S you replace it with a sanitary tee that still pushes the waste down but then you have a vent on top of it. In some cases you can put an Air Admittance Valve (AAV) on top, but this is banned in some states. So another option is to have a 1/8 bend on top of the sanitary tee and have a pipe that runs vertically at an angle through the wall and attaches to the main vent stack or branch vent. Remember that a vent pipe cannot run vertically until it has reached at least 6 inches above the flood level of the highest fixture it serves.

  121. My partner and I stumbled over here different page and thought I
    should check things out. I like what I see so i am just
    following you. Look forward to looking at your web page again.

    • i just installed whirlpool 40000 Grain , i used Pex Pipe and Pex connector,my part coast about $165.00 . We u do it yourself ,it save 50% of the total cost. And now works perfect.

  122. Hi, i think that i saw you visited my weblog
    so i came to return the want?.I am attempting to to find things to enhance my web site!I
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  123. I needed to thank you for this fantastic read!! I definitely enjoyed every little bit of it.
    I’ve got you book-marked to check out new stuff you post…

  124. Yvan,

    Thanks for the glowing product referrals. I can’t believe it’s taken me so long to find this article. Would you mind if I use your photos on our website? They are excellent before and after shots!

    Richard – Abatron Sales Manager

    • Hi Maria, thanks for the comment. I not sure if you are talking about the shower combination on my blog or the one you saw on Archiexpo. I can only comment on the one on my site from a generic point of view. The first hand held shower is the most versatile since you can easily slide the hand held bracket up and down to accommodate shorter adults and children. The hand held in the second photo requires a wall bracket of some sort to hang the hand held on and is not as flexible from a height perspective. I hope this is the information you were looking for, if not you can email me at < [email protected] > and I will be happy to give you more details.

  125. we just bought a water softner and were planning on
    installing it soon when someone mentioned to my husband that we have to change all our pipes to copper..which will cost alot..
    Is this true?
    If it is..we may have to return it

    • Hi Roxane,
      Thanks for contacting me, I don’t know why anyone would tell you that you have to change your pipes to copper, that is simply not true. There are many homes today that have all plastic (Pex) , PVC or CPVC which in many case is easier to install than copper, especially if you use push on fittings like gator bite or shark bite. Let me know if you need more information. I will be happy to reply.
      Trusted E Blogs

  126. we just bought a water softner and were planning on
    installing it soon when someone mentioned to my husband that we have to change all our pipes to copper..which will cost alot..
    Is this true?

  127. Wow, those are some amazing bathroom designs. Although I’m partial to the vintage style bathrooms, I can’t deny how nice some of those look. My personal favorite was the “Traditional Bathroom by Burnsville Design-Build Firms Highmark Builders”.

    Brad Thomas
    Classic Clawfoot Tubs

  128. Talking regarding the topic “How to Install a Water Softener Trusted E Blogs” is interesting on I commonly utilize ‘flames caulk’ in order to caulk around floor penetrations as part of structures and have utilized it through sealing flue pipe also. It is usually red as part of color.