Important! You must be the original purchaser/owner of your Moen product in order to qualify for Moen's Limited Lifetime Warranty and obtain free parts.

How To Get Free Moen Parts:

Free Moen Parts, Moen faucet parts diagram
Moen Shower Control Parts Diagram

How to Get Free Moen Parts

I work in the plumbing industry and every day I see someone coming in looking to pay for plumbing parts they should be getting for free. It’s either because they are not aware that they can get them free of charge  or they just don’t know how to go about it. 

May it's because they think is just going to be too much of a hassle or they will have to wait a long time for the parts and in the long run, they are probably going to be better off paying for them anyway. Not so!

Most stores don't carry parts for anything they sell; of course, consumers don't want you to carry every part of every item you sell, they just want to you to carry the part they are happen to be looking for on that particular day. Sad, but true.

Lets face it, the reason you purchased a Moen faucet in the first place was because it came with a “Lifetime Limited Warranty”. At the time you were probably thinking, alright; "Free Moen Parts" for life and I won’t need to replace this faucet for as long as I live. Great deal!

One day you noticed that your Lifetime Moen faucet, has started to drip a little, the finish may be coming off or maybe it had gotten just a little harder to turn or operate. Sound familiar, I bet it does. 

You may have forgotten about your Moen "Lifetime Limited Warranty" or you don’t remember where you put your warranty information and you can't find your purchase receipt. Suddenly you started thinking, how I'm I going to get parts, and if I buy a new faucet, I’m going to have to go through the trouble of replacing it or maybe I will have to hire a plumber and that alone will cost more than the faucet is worth. Most of us can relate.

By now, you just want to fix the problem as quickly and economically as possible.  You head down to your local home improvement store and look for parts, you might have to try two or three stores before you find exactly what you need, you check out the price of a new faucet and you decide to try a few generic parts that sell for $30.00 plus (US) dollars, $40.00 in Canada. Meanwhile, you are spending valuable time and money looking for something, that you can most likely get for FREE.  


Now that I have your attention:

Let me tell you how to get you Free Moen parts.  Moen’s warranty is quite broad and covers a lot of different parts so you don’t have to worry too much about whether or not you're covered, you're most likely are.  It’s always best to have your purchase receipt and your warranty information close at hand.  However, in the event that you can no longer locate this information here is what you do.

Tip: If you register your new Moen Product, with Moen, when you first purchase it, you will not have to keep any additional records of your purchase, and you will be able to obtain free warranted parts, for as long as you own it.  

Before You Call Moen!

Before you rush out and call Moen, you will at least have to have some idea of what you are looking for i.e., a kitchen faucet or bath faucet part, a sprayer part, a two handle faucet handle or a faucet cartridge.  You will be able to get help from Moen if you have difficulty identifying your Moen product.  You can normally tell, if you have a genuine Moen faucet, since Moen always stamps or engrave their name, directly on every product they make.  Look for the Moen name or the Moen series number which is a little more difficult to find.

Finding The Series Number


Kitchen Faucets, both Single and Two Handle type:

You should find the series number stamped on the back side of the spout, located at the bottom near the base where it swivels on the sink. By pointing the aerator or the tip of the spout (the end where the water comes out) so that it is facing the 3 o'clock position, you should be able to see the series number on the opposite side in the 9 o'clock position. This is usually a four or five digit number beginning with "7" or "8" and it may be followed by letters.

Single Handle Lavatory Faucets:

Try looking, on the under part of the spout, sometimes using a small mirror and a flashlight will help.

Two Handle Lavatory Faucets:

Try looking, on the back side of the decorative ring that is located at the bottom of the spout, again you can try using a small mirror.

Finding Your Moen Faucet Part Number

You can skip this part if you already know the part and part number of the item you are looking for; and go directly to "Getting Your Free Moen Parts:". 

Your best bet here is to go directly to the "Moen Replacement Parts" web page.



You will start by selecting the room that your faucet is in, Bathroom or Kitchen and hit "Continue".


Next, you will want to "tick off" your product description, Sink, Tub/Shower, Bidet or Roman/Garden Tub if you preselected "Bathroom" or you will be asked to select the finish if you selected "Kitchen". 


Here you should  "tick off" the type of finish (chrome, brush nickel, oil rubbed bronze, etc.) on your product, this will bring you to the next screen where you can "tick off" more information, like single or two handles.


Selecting Your Faucet Handle Type, "tick" off, One or Two Handle.  Next, you will be asked to "tick" off Lever or Knob?  Be sure to "tick" off, all the information requested as accurately as possible. 

Note: The questions may vary a little depending or whether or not you are selecting a kitchen or a bathroom product.   

Fill in, the type of handle, like Lever, Knob or Cross or whatever applies to your product.   Keep filling in all the information till you finally get to the "Find Your Product" screen and click on "Find My Product".

Find my product button




Now, Moen will take you to the product page where you should be able to identify your product, by name or visually by picking out the one that looks the closest to the product you have in your home.  


Now click on the View/Order Parts (green) button. View Order Parts Button




This will take you to the Illustrated Parts list  and a numerical parts list with highlighted part numbers.  You can click the highlighted part number, on the drop down menu, to place an order or check out the part number on the Illustrated parts list to see what part you would like Moen to replace Free of Charge.  

How to get free Moen parts - Trusted E Blogs

Don't be too quick to order and pay for parts unless you are certain you are not covered by the Moen Lifetime Warranty or Moen has denied your claim. 

It's Important That You Do Not Place An Order With Moen If You Are Looking To Obtain Free Warrantied Replacement Parts!

Placing an order on Moen's website will only get you parts that you will have to pay for.  You will need to call Moen's Customer Service Department directly to obtain free replacement parts.

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Moen Customer Service for Canada  1-800-465-6130


 Moen customer Service for USA   1-800-289-6636


87 thoughts on “How To Get Free Moen Parts”

  1. Hello?
    How long goes it take for Moen to send replacement parts? Our faucet wouldn’t turn to the off position all of a sudden so we had to turn the water in the house off… cannot have the water on without the faucet spewing out water.
    Or- does anyone have experience with buying the parts at Home Depot/Lowe’s/etc and then getting the parts from Moen and using those parts to return to Home Depot?

    1. It takes about one to two weeks to get parts from Moen. You can buy some (generic) parts from Lowes or Home Depot. You can also get some free parts at Lowes or Home Depot if you know what part you require. I would try them first. Your other choice is to replace the faucet, depending on how old it is. I would try calling Moen’s customer service department 1-800-289-6636 first. Let me know if I can be of further assistance.

  2. My shower has started whistling when the hot water is on. It is a moen unit. Do I just need to replace the cartridge or do I also have to replace the tub spout with diverter? All of the parts are moen, If I do have to replace the cartridge and diverter would moen send me them at the same time or would I have to make a second call to them?

  3. I have a motion sense faucet that quit working, and Moen customer service said they don’t have a replacement part for it, so they are sending me a whole new faucet. However, I am responsible for the install of the new faucet? Anyone have this happen? I don’t feel like I should have to pay a plumber to install a new faucet.

  4. I am not sure if I filled out a warranty card. I purchased the kitchen faucet at Home Hardware on Dundas St. E. In London, Ontario several years ago. The hose fitting is shot and the sprayer keeps popping off as well as leaking. Please let me know where to go from here.

    1. Hello Jack, What you need to do is call Moen’s customer service department at 1-800-465-6130 and explain the problem just as you did here, (be honest). They will provide you with the necessary parts, they may still send them to you free of charge even though you may not have proof of purchase. The worst scenario is that you will have to pay for the parts, but at least you will get your faucet working again.

  5. Regarding Moen faucets’ limited lifetime warranties, do you know what the warranty was for faucets before 1996? Those faucets most likely had some kind of warranty, but I can’t find what it was. I’m pretty sure it doesn’t say something like “This warranty period of coverage is from when you installed the faucet until 1996.” My Moen faucets were installed in 1983 when I had my house built, I’m the original owner, and I still reside in the house. Of course, I don’t have any “proof of purchase” since they were installed as part of the home’s construction.

    1. What I suggest you do is call Moen and explain your situation to them. If you get a compassionate associate, they will send you a replacement for free anyway, otherwise, you could be out of luck.

  6. The shower handle for my Moen faucet L82691 model has gone bad and I need to get the replacement handle (part #117948) I think. Is this replaceable free of charge? If not where can I get it? It was purchased at Home Depot but I no longer have the receipt.
    Kindly advise.

    1. Your best bet is to call Moen directly and they should be able to provide you with a new handle. Moen USA 1-800-289-6636, Moen Canada 1-800-465-6130. Thank you for contacting Trusted E Blogs.

  7. Thanks for this article and for Moen’s awesome warranty. Called the number, literally 3 minutes on the phone, identify the product, identify the part, “Was this faucet there when you bought the house, or part of a remodel?”, (remodel done by contractor, 4 years ago), “Do you happen to have the receipt?” (Answer to this was No).

    No problem, I’m sending you a replacement part, should be there in 5-7 days.

    No hassle, literally a 3 minute call. Man I wish more companies were like this!

  8. I recently had a 1222 cartridge go out and the water stayed running. I could not wait for a replacement from Moen. I bought the cartridge Frome Home Depot, and received the replacement from Moen a few days later. Can I return the one received from Moen to Home Depot?

    1. Yes, Ben, you should be able to return the new one back to Home Depot, I know Lowes does it all the time, so HD should as well. In fact, Home Depot should have given you a free cartridge in the first place as Lowes do, next time just ask HD for a free Moen replacement cartridge and they should give you one. Thank you for contacting Trusted E Blogs.

      1. Just FYI, today I tried to get a replacement Moen 1222 cartridge without charge from Home Depot, as discussed in this and many other similar blogs. Despite presenting the old cartridge, and being the original owner, I was told by one of the plumbing dept. managers that HD no longer does this, and “hasn’t for some time now.” He’d clearly had this question before, because he answered immediately. Said to call Moen, and they’d usually have the part to me “inside of a week”. I couldn’t wait that long without this shower working, so ended up having to buy the cartridge for about $48. Grrrr…

        1. Sorry to hear about all the trouble you had trying to get a new cartridge. I know for a fact that in my town Home Depot still gives out free Moen cartridges and so does Lowes. What you could have done is to take the free one that Moew was going to send you and put it in the package you purchased from Home Depot and return it for a full refund, I’m surprised that Moen did not tell you that. Hope you have better luck in the future.

  9. I bought a Moen Low Arc Faucet with a side sprayer about 4 years ago (model #CA87480). The sprayer drips on a pretty regular basis. I checked all the seals with the naked eye and tightened everything. After several tries, I’ve given in to the fact that it is defective. I can’t locate the receipt as I bought this unit 4 years ago. Will Moen replace this? I bought it at Lowe’s, so do I start there? They don’t have any replacements in stock, so I’m thinking I need to go through Moen. Thanks for any help – Hal

  10. I’ve obtained a free shower cartridge from Moen directly in the past with no issues. I’m curious to see that you keep mentioning in your replies on this blog post that you can also pick these up free of charge from Home Depot, Lowes and maybe Menards. How exactly does that work? Do you bring in the old one and do an exchange or will they simply give you one if you take it to customer service? It’s very interesting. Thank you.

    1. Good question Jamie, you are supposed to bring in your old cartridge along with proof of purchase in order to get a free replacement. However, this policy is rather applied very loosely, so you should be able to get a free replacement for your Moen cartridge at most large Home Improvement stores. I think Moen would rather keep their customers happy than try to enforce this policy too strongly. Good luck.

  11. I had my house built and the contractor put in Moen products in my kitchen and bathrooms. The bathroom faucet is leaking and my question is – do I qualify for free replacement parts – cartridge stem – to stop the leak?

    1. Hi Isabel, from my understanding you should be eligible for Free Moen parts since you are in fact the first owner of the faucet. You will need to contact Moen directly at one of the following numbers to get the parts you require. If on the other hand, you are simply after a replacement cartridge, you can pick one of these up for free from most Building or Home Improvement Stores like Lowes or Home Depot. The contact numbers for Moen are as follows: Moen Customer Service for Canada 1-800-465-6130; Moen customer Service for USA 1-800-289-6636. Always a pleasure to be of assistance Isabel.

    2. Help, moen does not want to replace my faucets. I am the original owner, the builder told me to go with moen due to their replacement warranty. They did replace a faucet back in 2007 but don’t want to again nor the other two that have now failed (frozen and one handle popped out(. I called a month ago and at that first call the rep told me my house was built too late to quality, they had 1996 in their records and I would have to provide the original contract with my builder (twenty plus years ago) anyway; and today the rep told me my house was built too long ago. 1996 is the magic year today and if I can prove it was built then or later I would get them replaced. Does anyone know the truth of this? Sounds like I am getting the run around. Charlene

      1. Hi Charlene,
        First of all let me say that I really sympathise with you regarding this matter. You can see a copy of Moen’s Limited Lifetime Warranty on my website at: ; Unfortunately it clearly states that 1996 is when the lifetime warranty begins. Your mortgage company should be able to provide you with documentation showing when you purchased your home, you can use this as proof of ownership for Moen. You can also check out your property registration office for a copy of your “Deed” which you might also be able to use as proof of purchase of your home. Moen should be satisfied with any one of these documents, but remember it has to be after Jan 1st 1996. If you feel this is too much work than you will have to purchase new faucets. Let me know how you make out or add you additional comments here.
        Thank you Charlene

    1. Sorry Terra, the warranty is for as long as you own a Moen faucet provided you were the original purchaser, otherwise the warranty would go on forever. I’m afraid you out of warranty. But if you only require a cartridge, most big box store or home improvement store will probably give you one for free, all you have to do is ask. You can also purchase Moen parts on my website at < >. Hope this was helpful Terra? Good Luck.

      1. You say the warranty would go on forever… isn’t that what lifetime warranty means? I purchased a house with moen fixtures, and that seemed a plus to me, now that a faucet needs to be replaced, no warranty for me, because I’m not the original owner. So the question is… whose lifetime is the warranty good for? Not the faucets, maybe the original owner’s, definitely not mine!

        1. Hello, again Teresa, I know what you mean, however, all lifetime warranties are for as long as you own the product, provided you were the original purchaser. You purchase the product once and keep your receipt, register with the manufacturer or can provide proof of purchase and your product will be warranted for as long as you own it. Most warranties have a time limit on them. Manufacturers determine the length of time for a warranty base on “did you get, the value that you paid for in the product” if the answer is no, in most cases the warranty would apply, but if you did not purchase the product in the first place, then you cannot claim the value of the product. Hope this help to clarify the matter for you. All the best.

          1. Hi. I am not the original owner, but all the paperwork was left in my house when I purchased it. I put in a call to Moen’s Canadian number and they happily sent me a new tub spout for free.
            Good luck!

  12. I bought a new house with a new remodeled kitchen. I don’t have a receipt for the kitchen sink but the hose on the facet that pulls out is leaking all over the place. Part # (150259). Am I able to get a replacement hose for free under the warranty?

    1. Hello Joseph,

      I’m not sure what is your question is. It would depend how old your faucets are or if you were the original purchaser. If you bought them new and you still have proof of purchase, you may be able to get warranty parts for free. If you are asking what brand should you buy, I’m going to recommend that you stick with a brand name, warranty and parts is always easier to obtain from a brand name company. Let me know if this is not the information you were looking for.

  13. I have a Moen shower fixture on which I cannot find a model or part number and on which I have a broken acrylic handle.
    I investigated replacement handle kit at my local Home Depot and was told the Moen part number is 95414. However, the cost for the kit is ridiculously expensive for a molded piece of acrylic. Is this part covered under the free replacement warrantee? and if so, How do I go about obtaining a free replacement?

    1. Hello Jack,

      Assuming you were the original purchaser of this faucet and you still have the receipt of proof of purchase, you can get a free replacement by calling Moen customer Service; for USA 1-800-289-6636 or Moen Customer Service for Canada 1-800-465-6130. Let me know how you make out, the feedback helps me answer other readers questions. Thanks

  14. Hi. I wish I had found your site before I bought a cartridge for my leaky Moen faucet, but live and learn. The current problem is a Moen diverter that squeals so loudly that it is almost impossible to use the shower. Does the warranty cover diverters, too? I tried to determine the series number by looking under the bathtub spout but only see what looks like “Moen.” It’s a single handle unit, so I’m pretty sure it’s a Positemp, installed almost 15 years during construction of my house. Any assistance you can provide is greatly appreciated!

    1. Hi Julie,

      All is not lost, you will probably need more Moen cartridges in the future and you should be able to get them for free. As for the diverter, it also should be under warranty. However, you will have to call Moen directly to get parts and warranty service, they can also help you identify the model of shower control that you have. Moen customer Service for USA 1-800-289-6636 or Moen Customer Service for Canada 1-800-465-6130. Let me know how you make out. Good Luck.

  15. I have a Moen glass shelf that I purchased a year or so ago and of course I don’t know the receipt is. My problem is there are two polished nickel button screws that hold down the glass and one of the buttons has the threads broke off. It’s a very nice shelf can I get a replacement button screw?

  16. Is there any possibility of replacement without a receipt or registration? Sadly, I never registered our kitchen faucet and am unable to find the receipt. The finish on our spot-free faucet has several areas that seem to be tarnishing. I’ve never used anything but a soapy soft sponge to clean it.

    1. Hi Melissa,

      Almost everything is possible, what you have to do is call Moen Canada, at 1-800-465-6130 or Moen USA, 1-800-289-6636 and speak to their customer service department. You can explain to them in a nice way, what the problem is and hope they will accommodate you. If you get rejected, call back again at another time or on a different day. What you need to do is to speak to a different service agent, you want to find one that is sympathetic and will send you the parts or a full replacement faucet. You can keep this up till you get what you want or until you are pretty satisfied that you aren’t going to get anywhere without a receipt. There is an old saying that says the squeaky wheel gets the grease. Let me know how you make out.

  17. I have a Moen kitchen faucet that leak. I can’t find a number,what can do. It has two handles with Allen wrench set screws on the back side.I purchased it at home depot several years ago. What can I do.

  18. I replaced my kitchen countertop with a granite and the granite guys did the removal of the sink and the moen faucet. When my plumber put back the faucet, there was already a leak at the fittings going to the main spout, leaving me no choice but to buy another set (which is a bit pricey). I was wondering if this can be covered as well in the warranty and have the defective part replaced by Moen for free?

    1. As long as you were the original purchaser of the Moen faucet that was leaking, Moen will provide “parts” only and in some cases will replace the entire faucet. Should they replace the entire faucet, and provided it is the same model as the one you recently purchased and the same as the one you replaced, you will be able to return the replacement faucet the place you made the purchase for a refund. That is the only way Moen can cover the cost of the replacement. Moen will not cover any labor involved, for removal or installation. You will need to call Moen at 1-800-289-6636 in the USA or 1-800-465-6130 in Canada, for warranty service. Let me know how you make out.

          1. Just got the Moen cheque from the mailbox for the full reimbursement of my new faucet! Would have not thought of this if I haven’t seen this blog. Thank you so much Ivan!

    1. Hi Beth,

      You have not given me much information to go on here. There are many reasons why a faucet might be leaking, for instance the age of the faucet, the hardness of the water, resulting in a calcium build up, worn out seals or cartridge. Most faucets have a lifetime warranty. You should contact the manufacturer and order new parts. You can also remove the cartridge and take it to your local home improvement store to see if you can get generic replacement parts. If all fails, you can replace the faucet with a new one. Let me know how you make out. Thanks

  19. Hello. Thanks for sharing your detailed knowledge about Moen single handle faucets. I have 5 of these in my 37 year old house. I’m finding the 1225 cartridge (which I call the plastic one) seems to work longer and smoother than the all brass model (1222). I have a box full of brass cartridges, and wondered if there are unique numbers on them that ID them as Moen (may have used some Danco replacements in years past). If IDed as Moen, I should be able to get a replacement, and It would be handy to have a couple spare cartridges. Thanks.

    1. Hi Rob, if you send me a picture I should be able to tell you if they are Moen or not. The 1225 and 1222 are definitely Moen, but they are two different cartridges the 1222 is larger than the 1225. You should be able to pick any of these up at Lowes or Home Depot, for free. You can send me pics at < [email protected] >. Glad to be of assistance.

  20. Hi! I recently had my granite replaced. The granite installers took out my sink and faucet. They must have lost parts for the faucet set. My faucet set looks most like the Moen Edison set on their website. If I need to replace the spout and handle mounting kits, can I use the Edison kits on my faucet even if it is not exactly the same set. I can forward a picture if you give me an email address. Thanks

    1. Hi Diane, there are some Moen parts, that are interchangeable. However, it is important to get the right ones. You should contact Moen at 1-800-465-6130 for Canada or 1-800-289-6636 for USA residents. They will help you identify the correct parts that you need and you should be able to purchase them directly from Moen. Let me know how you make out.

  21. Hello Ivan, I can’t seem yo locate my particular single handled kitchen faucet. The serial numbers also cannot be found on the MOEN site. Wonder if you can help me with this annoying leaky faucet!

    1. Hi Jul,
      You probably know that you need to replace the cartridge there should only be three models of cartridges that will fit a single handle kitchen faucet. These are models 1222, 1225 & 1255, model 1255 is for single handle faucets up to 5 years old. If your faucet is more than five years old, it’s most likely the 1222 or 1225 cartridge. You can see what these look like on my site at < > . Your best bet would be to remove the cartridge and take it to any large home improvement store and they should be able to provide you with a free replacement. To see how to remove the cartridge check out this YouTube video < >
      . You can also contact Moen directly as suggested on my website. If you still have problems feel free to get back to me for more detailed information.

  22. Ivan,

    Thank you so much for this post. I was in the middle with an issue with my bathroom faucet and looking to find the model number as I was going to head to the local dealer to pay for a new cartridge as my faucet was leaking. Thanks to your blog, I just called Moen and pretty much no questions asked they are not only sending me the 1 I need but they are sending 2, free of charge. I did pay an expedited fee to get them tomorrow but WOW!! What a great way to the start the day when I was expecting to pay at least $30-$40 to get a replacement.

    Thanks Again!!!

  23. I have several 1225 cartridges that I have replaced. Some in my rental property and some for the local government I work for in maintenance department. What’s the best way to get replacement parts for these units? The cartridges in particular. I have 4 personal and six from the county. Carroll County georgia.

    1. Hello Jerry,
      As you know there is a lifetime warranty on Moen faucets, that means you should be able to pick up any new replacement cartridges including model 1225 at most hardware and building center stores, provided you were the original purchaser. If you need to actually purchase replacements you can do so on my website, at < > . Let me know if you require more information.

  24. Yvan, just found your blog – hopefully not too late. I purchased a Moen shower faucet from in May 2010, had it professionally installed and it worked great until February of this year (2016) when the “handshower” portion failed (leaking all over). I didn’t know about this Moen lifetime warranty so I searched and found a replacement Moen faucet handshower from, ordered it ($79) and installed it easily. Works great. Is there any way I can get reimbursed from Moen? Am I out of luck?

    1. Thank you for your question David, the only way I know of to get reimbursed after purchasing parts is to get Moen to send you the one they should have in the first place and return it (the one you received from Moen) to the place where you made the replacement purchase from. People do it all the time where I work.

      Good Luck

  25. I want to send a picture of the faucet we but I cannot find your e-mail address. I do not have the series #.

    Thank you,

  26. You mentioned replacing the copper water supply lines with steel braided water supply lines which I think is a great idea. I recently had a water leak in our house that started from a copper line behind our fridge. It leaked down the wall into the basement and now we have to have considerable work done. It probably could of been avoided if we had steel braided lines. Thanks for the great advice.

    1. Thank you for your comment Mark. I talk to hundreds of people who have problems with copper and plastic lines, on their refrigerator. So far braided lines appear to be the best alternative.

      All the best


  27. I pick out my kitchen sink faucet when the house was built at a plumber supply business in 2007, in Brenham Texas ( the business is no longer there.) The faucet was always hard to turn on and off , I finally had to call a plumber ( three different plumbers told me it was cheap and couldn’t be fixed ) This last plumber told me it was not a cheap faucet and had a lifetime warranty so I should contact you for help in getting replacement. It is the hot water side. Thank you for your help.

    1. Hi Donna, Thank you for contacting me. I am going to assume that you are referring to a Moen faucet, since you are on my How to get Free Moen Parts, page? Nearly all faucet manufacturers today, offers free replacement parts, but there are a few conditions. You have to be the original owner of the faucet, you nearly always have to produce a receipt of purchase or you have to have registered your new product (faucet) with the manufacturer (highly recommended). Lifetime means as long as you, the original purchaser, own the product. It is not transferable. Provide you can satisfy the manufacturer that you are indeed the original owner, you will get free parts replacement. This goes for nearly all faucet manufacturers. Good advice from your second plumber, please thank him for me.

      If your faucet is a Moen, you should be able to get a replacement cartridge from most large home improvement stores like, Lowes, Home Depot and Manards. You can also get free part directly from Moen, but you have to call them at 1-800-289-6636 or if all fails you can purchase replacement parts from Moen either by calling the number or going online at < > . For more information, visit my Moen page at

      Don’t hesitate to contact me again, Donna, if you need more assistance.


  28. Thank you for responding back.
    I did go to Lowe’s where I purchased the shower assembly from. They gave the number for Moen customer service. They were going to sell me the cartridge for $39. I called Moen and they shipped the part 1222B to me for free. Had to wait a couple of days but for free I can wait.

    Again. Thank you for your help.

  29. Hi,
    We have the type of shower handle that is the single posi temp style. The brass shaft snapped off in the middle of the cartridge.
    Is this an item that would fall under warranty and if so what does Moen require for documentation. It is several
    years old and I don’t think I registered it when I purchased from Lowes.
    Thank you for your help.

    1. Hi John,

      Sorry for taking so long to get back to you, but I was away on vacation. To answer your question , yes Moen does have a cartridge that you can get to replace the one with the broken shaft, most big box stores will simply hand you one for free if you ask for it, you are most likely looking for a model 1225. If you can manage to take your old one out, just take it with you. You also have the option of purchasing a cartridge if you can’t get one for free, price approx. 25.00 to 35.00 dollars. Let me know how you make out.


  30. I bought a moen faucet for the kitchen sink. the mixer is not working there is a constant leak..
    I bought this faucet in Home Depot and I do not have any receipt because is about 10 years. and I don not remember if I register for warranty. When I went to Home Depot they told me to call moen because the faucet is life time warranty. the problem is with the mixer. this has three small cooper pipes one for hot water one for cold wate and one that goes directly to the faucet.

    1. Hello Manuel,
      Thank you for contacting me at Trusted E Blogs, It sounds to me like you need a new Moen cartridge for your faucet. If you remove the cartridge from the faucet and take it to Home Depot or Lowe’s, they should just hand you a new cartridge. The problem here is that they don’t want to get involve in Moen’s problems and these stores don’t carry Moen parts, except for the cartridges. YouTube has some excellent videos that will show you how to remove the cartridge for your type of faucet eg: , You might also need a Moen “O” Ring kit, if the new cartridge doesn’t quite do the job. Lowes or Home Depot should also have these on hand. Don’t hesitate to contact me again if you require additional information. Good Luck,

  31. I followed the steps you have given above. It never asked for any kind of serial number or such. In the end it shows it shows the price in shopping cart, It’s not free and it’s more expensive than at Home depot.

    1. Hi Vijay,
      Thank you for your feedback I greatly appreciate it. However, it does appear as though you may have missed a couple of sets in my instructions

      If you look down at the bottom of my article you will see these two important instructions. One “Don’t be too quick to order and pay for parts unless you are certain you are not covered by the Moen Lifetime Warranty or Moen has denied your claim.” Second instruction: “It’s Important That You Do Not Place An Order With Moen If You Are Looking To Obtain Free Warrantied Replacement Parts! Placing an order on Moen’s website will only get you parts that you will have to pay for. You will need to call Moen’s Customer Service Department directly to obtain free replacement parts.
      If you ended up a the Moen Shopping cart, you probably miss the part where I give you the telephone number and ask that you call Moen. Moen makes parts available on their site as a last resource for people who can’t find them anywhere else. You will have to pay a premium price for buying from Moen directly because they have an obligation to protect and support their dealer network. You may have noticed that my site supports Amazon, that’s because I’m an Amazon affiliate and I get a small commission from any referral I send to them, the price on Amazon is usually substantially lower and you don’t pay any more for going through my online store.
      If you go to the bottom of my page you will see the telephone numbers for Moen, if you call them instead or ordering from their online store you will be able to get your parts replaced for free provided you have a valid warranty.
      Please let me know if I can be of further assistance.

  32. hi my i have shower single nob that as you start turning tha handle counter clock wise you will get cold water and when you get half way thats when i should start getting hot water will im not getting any hot water at all i only gent cold water an the faucet is no leaking at all i took the handle of and dont see any broken parts will the problem be inside on the pivot tks angelo

    1. Hi Angelo,
      It sounds like you may need a new cartridge, you did not say whether the shower control was a Moen of some other brand or how old your shower control is. In any event shower controls get corroded or get built up with mineral deposits over time and this causes them to become faulty. Your best bet is to contact the manufacturer for a free replacement if your warranty is still in effect or you can purchase a replacement cartridge on my site at < >
      Don’t hesitate to contact me again if I can be of further assistance.

  33. Plumber says I need new cartridges. I’ve replaced three or four but I’ve lived here for 38 years plumber says to get brass instead of plastic. Can I get kits for them?

    1. Hi Gary, thank you for contacting Trusted E Blogs. To my knowledge Moen no longer makes solid brass cartridges they are now a combination of plastic and brass and that is all that is available. Just to be really sure though I have contacted Moen and asked them if brass only cartridges are still available. I’m still waiting to hear back from them. I will let you know what I find out. Replacing a Moen cartridge three to four times in 38 years is not bad at all, I have some customers who replace ( their Moen cartridges every two or three years. Let me know if you need more information.

  34. Of note – you need to be the ‘original’ home owner, who received the original part – if you are expecting to recieve a free replacement pursuant to the warranty. They will not transfer the warranty to you. Just so you know when you call.

    1. You are absolutely right Jennifer. It seems I missed that point when I updated this article. Moen only warranties their products to the original owner of that product, and this applies to all faucet manufacturers who offer a “Limited Lifetime Warranty”, otherwise the “warranty” would last forever. Thank you for pointing that out. Register Your New Moen Product here. < >

  35. I need assistance in getting replacement parts for my shower head and handle which came off in my hand upon attempting to turn shower and also bath sink facets. Facet handle (gold and wood)
    Came apart /off and I cannot reassemble.
    I unfortunately do not have part nbrs. As husband supervised installation and unfortunately he passed away.
    The shower will not turn on the handle came off in my hand thus shower has ceased so I need full replacement of parts.
    I sincerely look forward to hearing from you. I do have pictures.
    Thank you,
    Sharon Easton
    468 Willard Ave.
    Algonac. MI. 48001

    1. Hi Sharon,

      Thanks you for contacting me, at Trusted E Blogs. Your shower problem appears a little more complicated than meets the eye. First of all you require the manufacturer’s name in order to be able to order parts, it seems that you may not have that information. You can take a very close look around the handles and tub spout for any sign of a name or part number, anything will help. Finally a search on Google Images might turn up something, but there are literally thousands of pictures to go through. You have not said how old this faucet is, this would help as well. It may be that your best option would be to call a plumber in your area and have the faucet replaced. In any event, if sent me the photo’s you have along with any additional information you can find, I will try to come up with something for you. I will get back to you as soon as you send me this information. Thanks again

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